The software is available in two variants:
•HP Insight Remote Support Standard: This software supports server and storage devices and is optimized for environments with 1–50 servers. Ideal for customers who can benefit from proactive notification but do not need proactive service delivery and integration with a management platform.
•HP Insight Remote Support Advanced: For customers with mid-size to large environments with over 500 devices who require HP Proactive Services, or customers currently using HP Operations Manager or SAP Solution Manager to manage their environment, HP recommends installing the latest HP Insight Remote Support Advanced software. This software provides comprehensive remote monitoring and proactive service support for nearly all HP servers, storage, network, and SAN environments, plus selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight Remote Support Advanced.
Details for both versions are available on the HP website (http://www.hp.com/go/ insightremotesupport).
To download the software, go to Software Depot (http://www.software.hp.com). Select Insight Remote Support from the menu on the right.
The HP Insight Remote Support software release notes detail the specific prerequisites, supported hardware, and associated operating systems. For more information:
•See the HP Insight Remote Support Standard Release Notes on the HP website (http:// www.hp.com/go/insightremotestandard-docs).
•See the HP Insight Remote Support Advanced Release Notes on the HP website (http:// www.hp.com/go/insightremoteadvanced-docs).
HP Insight Remote Support software 47
