6 Fixing Problems
Troubleshooting suggestions
If you have a problem with your projector, check the following statement that most closely matches the nature of the problem, then look in that section of this chapter:
•“Warning light problems” on page 59
•
•“Picture problems” on page 60
•“Sound problems” on page 63
•“Interruption problems” on page 63
•“Remote control problems” on page 63
TIP: If these suggestions do not solve your problem, go to http://www.hp.com/support for additional information. To contact HP, refer to the support guide included with the projector.
Warning light problems
If both red warning lights are blinking:
•Allow the projector to cool down after it turns off. If this condition occurs after you restart the projector, an internal component has failed. Contact HP for assistance.
If the red temperature light is on or blinking:
•Allow the projector to cool down after it turns off. Be sure that nothing is near or blocking the vents on the projector, and that the vents are free of lint and other objects. Remove any sources of excess heat in the room. Observe temperature and altitude limits (see “Specifications” on page 65). If the warning light turns on or blinks after you restart the projector, contact HP for assistance.
If the red lamp light is on or blinking:
•Allow the projector to cool down after it turns off. If the warning light turns on or blinks after you restart the projector, install a new lamp. If this occurs after you install a new lamp module, remove and reinstall the lamp module. If a new lamp does not fix the problem, contact HP for assistance.
Troubleshooting suggestions | 59 |
