HP z558, z556 Troubleshooting

Troubleshooting

This section contains possible solutions for some problems you may be experiencing with the HP Digital Entertainment Center.

Chapter Contents:

To solve audio problems, see “Audio” on page 160.

To solve video problems, see “Video” on page 162.

To solve system problems, see “System” on page 164.

For other sources of information, see “Getting Help” on page 170.

Troubleshooting

Troubleshooting 159

Contents

Page Read and follow all warnings A note describes important information you need Table of Contents Functional Overview Keyboard Remote Control System Audio/Video Connections Video Out Overview Typical Video Out Connections Video Out to TV Video Out from AV Receiver to TV Video Out to Monitor Connecting Through a Router USB Device Connection Connecting an HP Personal Media Drive Starting the HP Digital Entertainment Page Before You Begin Benefits and Features Functional Overview Page Memory Card Reader Removing media when the in-uselight is blinking may cause damage You Begin Memory card readers Before Back Panel (Location, availability, and number of connectors may vary.) Connector Type Color Page Page Cleaning the Shipping the Keyboard Page Media Center Edition 2005 Software Guide Wireless Keyboard Operation Use only alkaline batteries in the keyboard Replacing the Keyboard Batteries Remote Control G H J N O AA AB AD AE Fwd Remote Control Operation Remote operation Installing the Remote Control Batteries Use only alkaline batteries in the remote Safety Information AC Power Safety Warnings (continued) Never pull on the cord Use surge protection Lightning — Power lines — Installation Overview System Audio/Video Connections Overview Installation Audio/Video flow System Diagram (Configurations may vary.) Installation Installation Guidelines Placement and Ventilation Requirements IMPORTANT: Open cabinet (Actual home setup may vary.) Page Basic Setup Page Inventory Cables Included Max quantity Page Connecting Audio Audio Overview Sound Connector Jacks Audio Speaker Types Connecting Speaker Configurations Speaker Home audio system system description Page Typical Audio Connection TV Audio Connection AV Receiver Audio Connection 2.0 Home Stereo Installation 2.0 audio system connection 2.1 Home Stereo Installation 2.1 multichannel audio system connection 4.1 Home Theater Audio 4.1 multichannel audio system connection 5.1 Home Theater Audio 5.1 multichannel audio system connection 7.1 Home Theater Audio Some AV receivers can generate (upmix) the 7.1audio with 5.1 channels. Refer to your AV receiver product documentation 7.1 multichannel audio system connection Digital Home Theater Audio Digital 5.1 multichannel audio system connection Powered Speaker Audio Connection 2.1 Powered Speakers 2.1 powered speaker installation 4.1 Powered Speakers 4.1 powered speaker installation 5.1 Powered Speakers Typical 5.1 powered speaker installation 7.1 Powered Speakers Typical 7.1 powered speaker installation Digital Powered Speakers Some powered speakers can generate (upmix) the 7.1 audio with 5.1 input channels. Refer to your product documentation Monitor Speakers Monitor speaker installation (2.0 shown) Audio In Connections FM Radio Antenna Choose one Connecting Video Out Video Out Overview Video Out Connectors Cable type See http://www.hp.com/support for Component Video Settings http://www.hp.com/support HP recommends initial setup using VGA or composite video Component format Desktop resolution TV Display Overview Audio and Video Switching Overview AV receiver: TV: Monitor: Using the Remote Control with Your TV Typical Video Out Connections Video Out to TV Video out to standard TV Video out to high-definitioncapable HDTV Video Out from AV Receiver to TV Choose one and keep same type as AV Receiver In TV Out (through AV receiver) Video Out to Monitor Video Out to TV and Monitor Page Connecting TV Source In TV Source Overview Refer to http://www.antennaweb.org for more information about: Additional HDTV Information SDTV ATSC DTV NTSC TV Source Connectors Overview Source In Connecting TV TV Source Connectors Page Typical TV Source Connections Page Antenna Connection Antenna (ATSC) TV signal source — HDTV antenna Antenna (NTSC and ATSC) HDTV and standard signal source — TV antenna Cable Connection One Cable TV Box or Digital Cable Receiver (NTSC) and Antenna (ATSC) TV Source Two Cable TV Boxes, or Two Digital Cable Receivers (NTSC) and Antenna (ATSC) Cable TV box: Digital cable receiver: Source TV signal source — two cable boxes (NTSC) and ATSC UHF/VHF antenna Cable Only (NTSC) TV signal source (NTSC cable) One Cable TV Box or Digital Cable Receiver (NTSC) Choose one TV Source TV signal source — one cable TV or digital cable box (NTSC) Two Cable TV Boxes, or Two Digital Cable Receivers TV signal source — two digital cable boxes (NTSC) Satellite Connection TV signal source — one satellite receiver (NTSC) Two Satellite Receivers (NTSC) TV signal source — two satellite receivers (NTSC) (select models only) Infrared Transmitter Connection Infrared Transmitter connection (one set-topbox) Note: Infrared Transmitter connection (two set-topboxes; select models only) Infrared Transmitter Installation Page Connecting Video Equipment Video Equipment Overview Video Equipment Connection Overview Connecting Video Equipment n n The HP Digital Entertainment Center is Connect video game boxes directly to Typical Video Equipment Connections VCR Connection Choose one Wall to VCR to TV Using Coaxial Cable Existing setups with and without set-topbox Page Wall to set-topbox VCR to TV using coaxial cable (add with a splitter) Video Camera Connection Connect a digital video camcorder (front panel) Connect a digital video camcorder (back panel) Start Control Panel 3Click Performance and Maintenance System Hardware Connecting an Analog Camcorder Connect an analog video camera for source input Connecting the Network Peripheral Connection Overview Page Typical Network Connections Connecting the Wireless Network Antenna Wireless router Internet connection Page Connecting a DSL/Cable Modem Connecting Through a Router USB Device Connection Other USB Devices http://www.hp.com USB device connection (front panel) USB device connection (back panel) Connecting an HP Personal Media Drive HP Personal Media Drive The drive may feel warm. This is normal to allow faster heat dissipation Installing an HP Personal Media Drive HP Personal Media Drive installation 2Click More Programs, HP Settings, and then HP Media Drive Disconnecting an HP Personal Media Drive Close Disconnecting the HP Personal Media Drive Page Initial Configuration Starting the HP Digital Entertainment Center for the First Time To set up your system: Installing the Keyboard Batteries (Initial) Use only AA alkaline batteries in the keyboard Initial Startup Set the volume to mid-levelon the AV receiver and on the TV Syncing the Keyboard Important: Windows Welcome Media Center First Run Optional Setup 1 Select Optimize how Media Center looks on your display Identify Your Display Type Connection Type Video Out Option If Your Connections Don’t Work 2Click Settings Adjusting the Front Panel Display Brightness 2Click More Programs, HP Settings, and then Front Panel Save Configuring Audio 2Choose Control Panel Audio distortion may occur if recording volume is set too high Adjusting the Volume Ensure that the mute box is not checked Locating the volume icon Sounds, Speech, and Audio Devices Place volume icon in the taskbar Configuring Audio Output speaker settings DVD audio (TV Audio) Test Settings Configuration Configuring Video Dual screen Changing screens nVidia Display Properties window nView Display Settings Clone Yes Single Display Adjusting the Desktop Display Adjusting the Display in Media Center 2Click More Programs, HP Settings, and then Video Settings 3 Click Display/Connection Wizard Use the arrow keys to select Next if the lower buttons are not visible Flat panel display shown Component video output shown Your settings may vary Preview DVD Playback DVD Mode (480p) Adjusting the Display from the Desktop TV Settings HDTV Overscan Configuration HDTV Overscan Configuration 2 Select Use underscan to show the entire Windows desktop Finding ATSC HDTV and Standard TV Channels (Select models only) Tuning the Desktop Display Page Color Correction Configuring the System Registering with HP 2Click More Programs, HP Support, and then Register Now http://register.hp.com Setting Up Virus Protection Installing Software Utility Programs select Media Center 2 Click More Programs and then HP Settings All Programs PC Help & Tools Page Troubleshooting Problems and Solutions The HP Digital Center doesn’t make any sound Surround sound isn’t working Video I am using a TV with the HP Digital Center, but I cannot see anything My remote control doesn’t work My remote sensor is not receiving a signal from the System My HP Digital won’t turn on at all I installed a new printer or other device, and it (or part of it) doesn’t seem to be working Click Turn Off Computer Using the On Restart When I push one of the special or multimedia buttons on the keyboard, nothing happens The TV or monitor doesn’t work, even though the HP Digital appears to CD or DVD The memory card reader won’t read my memory cards Stop Computer My DVD won’t play My DVD won’t play a DVD audio disk I keep running out of Getting Help Warranty and Support Guide Page Updates from HP HP Digital Entertainment Center Help & Tools Updates from HP Re-enableUpdates from HP Page Appendix A: Replacing the Hard Disk Drive Important Information About Recorded TV Programs Procedure Page Page Page Index