Problem

Solution

 

 

The HP Digital

■ The HP Digital Entertainment Center is in standby mode (the On button power

Entertainment Center

indicator light is solid amber). Press the Standby button on the keyboard or

(or part of it) doesn’t

the Standby button on the remote control to turn on the unit.

seem to be working.

■ Make sure the keyboard syncs with the HP Digital Entertainment Center. See

 

“Syncing the Keyboard” on page 130.

■ Try restarting the HP Digital Entertainment Center as follows:

n

 

a

Click Start on the taskbar.

 

b

Click Turn Off Computer.
Using the On

 

c

Click Restart.

button to reset

■

If the HP Digital Entertainment Center shows no response to mouse or

the HP Digital

 

keyboard actions, reset the HP Digital Entertainment Center:

Entertainment

 

 

a

Press and hold the On button for more than 4 seconds until the HP Digital

Center is not

 

recommended

 

 

Entertainment Center turns off.

and should be

 

b

Wait a few seconds, and turn the HP Digital Entertainment Center back on.

used only as a

■

A software program, software driver, or the operating system software may

last resort.

 

be corrupted, erased, or damaged. You can use Application Recovery or

 

 

 

 

System Recovery to reinstall the software. Refer to the Warranty and Support

 

 

Guide that came with your HP Digital Entertainment Center.

■It’s possible that a voltage spike, power outage, or brownout has occurred. Symptoms of voltage spikes include a flickering video display, unexpected HP Digital Entertainment Center startups, and the HP Digital Entertainment Center not responding to your commands. A voltage spike can occasionally corrupt or destroy files, so it is a good idea to consistently make backup copies of your data files. Prevent voltage spikes by installing a surge suppressor between the power outlet and the HP Digital Entertainment Center power cord.

Troubleshooting

Troubleshooting 165