8.Cannot update new software.
•You can get an update. If the product does not show a message requesting update, that means no software is available.
9.Cannot watch scrambled channels.
•Check that you have the appropriate Smartcard or
•Check in the menu that the product is detecting the Smartcard or
•Check in the menu that you have a valid and working subscription to the channels you wish to view.
•Ensure that the Smartcard or
10.Cannot watch pay channels.
•Check in the menu that you have a valid and working subscription to the channels you wish to view.
•Contact your network operator for more information.
11.Cannot record progammes.
•The hard disk is full. Delete unnecessary programmes and make space for new recording.
•Check if recording is overlapped with another channel. Stop the current recording or wait until the recording is finished.
12.Cannot operate the TSR.
•The TSR may not be available during the recording. Wait until the recording is finished.
•Delete unnecessary programmes and make space for new recording.
13.The product makes a humming noise.
•The noise is from the fan; the hard disk is operating normally. This kind of noise is inevitable but seldomly noticeable.
14.Cannot playback.
•To play back the recorded file of a scrambled channel, use the Smartcard. In case it has been a long time since you last recorded, this may not work. Contact the product distributor.
•The signal during the recording may be weak or the hard disk too full.
15.Cannot change channel while recording.
•Certain channels may not be changed due to restriction of the tuner type.
GB 83
