8. Cannot update new software.
**
• Youcan get an update. If the product does not show a message requesting update, that means no software is
available.
9. Cannot watch scrambled channels.
**
• Checkthat you have the appropriate Smartcard or CI-Module. Reinsert the Smartcard or CI-Module and make
sureit initializes correctly.
• Checkin the menu that the product is detecting the Smartcard or CI-Module.
• Checkin the menu that you have a valid and working subscription to the channels you wish to view.
• Ensurethat the Smartcard or CI-Module is not damaged.
10.Cannotwatch pay channels.
**
• Checkin the menu that you have a valid and working subscription to the channels you wish to view.
• Contactyour network operator for more information.
11.Cannotrecord progammes.
**
• Thehard disk is full. Delete unnecessary programmes and make space for new recording.
• Checkif recording is overlapped with another channel. Stop the current recording or wait until the recording is
finished.
12.Cannotoperate the TSR.
**
• TheTSR may not be available during the recording. Wait until the recording is finished.
• Deleteunnecessary programmes and make space for new recording.
13.Theproduct makes a humming noise.
**
• Thenoise is from the fan; the hard disk is operating normally. This kind of noise is inevitable but seldomly
noticeable.
14.Cannotplayback.
**
• Toplay back the recorded file of a scrambled channel, use the Smartcard. In case it has been a long time
sinceyou last recorded, this may not work. Contact the product distributor.
• Thesignal during the recording may be weak or the hard disk too full.
15.Cannotchange channel while recording.
**
• Certainchannels may not be changed due to restriction of the tuner type.
GB 83