15. Trouble Shooting
15.2 Error Message
Error message | Possible causes | What to do |
No or bad signal | The cable is not connected. | Make sure the cable is connected correctly. |
| The cable may be damaged or defective. | Exchange the cable. |
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| The channel is not broadcasting. |
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The channel is | The channel has signal, but no video. | Confirm if the channel is currently on air. |
scrambled or not | The channel is deleted by the broadcasting |
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available. |
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company. |
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| The channel is for data broadcasting. |
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The audio is not | The channel has signal, but no audio. | Press the SOUNDTRACK button to confirm if |
available. |
| the channel has audio. |
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No access | No subscription to this channel. | Make sure you are subscribed to the channel. |
| No authorization. | If the product has been turned off for a long |
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| time (standby or power off), please wait for |
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| authorization. It may take up to 60 minutes. |
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No card inserted. | Smartcard is not inserted. | Insert Smartcard. |
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Incorrect card | Wrong Smartcard is inserted. | Insert appropriate Smartcard. |
| Smartcard is not inserted correctly. | Pull out the Smartcard and reinsert it. |
| Smartcard is broken. | Replace the Smartcard. |
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GB 84
