Chapter2.Importantserviceinformation
Thischapterpresentsfollowingimportantserviceinformationthatappliestoallmachinetypessupportedby
thismanual:
•StrategyforreplacingFRUs
–Strategyforreplacingaharddiskdrive
–Importantnoticeforreplacingasystemboard
–Howtouseerrormessage
•StrategyforreplacingFRUsforCT O,CMV ,andGAV
–Productdenition
–FRUidenticationforCTO,CMV,andGA Vproducts
Important:AdvisecustomerstocontacttheLenovoCustomerSupportCenteriftheyneedanyassistance
inobtainingorinstallinganysoftwarexes,drivers,andUEFIBIOSdownloads.Telephonenumbersfor
LenovoSupportareavailableat:
http://www.lenovo.com/support/phone
SystemDisassembly/ReassemblyvideosthatshowtheFRUremovalsorreplacementsfortheLenovo®
authorizedservicetechniciansareavailableinthefollowingsupportsite:
http://www.lenovoservicetraining.com/ion/
AdvisecustomerstocontacttheCustomerSupportCenterat800-426-7378iftheyneedassistancein
obtainingorinstallinganysoftwarexes,drivers,andUEFIBIOSdownloads.
CustomersinCanadashouldcalltheCustomerSupportCenterat800-565-3344forassistanceordownload
information.

StrategyforreplacingFRUs

Beforereplacingparts:
Makesurethatallsoftwarexes,drivers,andUEFIBIOSdownloadsareinstalledbeforereplacingany
FRUslistedinthismanual.
Afterasystemboardisr eplaced,ensurethatthelatestUEFIBIOSisloadedt othesystemboardbefore
completingtheserviceaction.
Todownloadsoftwar exes,drivers,andUEFIBIOS,doasfollows:
1.Gotohttp://www.lenovo.com/support.
2.Ent ertheproductnumberofthecomputerorpressAuto-detectbuttononthescreen.
3.SelectDownloadsanddrivers.
4.F ollowthedirectionsonthescreenandinstallthenecessarysoftware.
UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:
•IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstall
theoriginalFRUbeforeyoucontinue.
•Somecomputershavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither
theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrectthepr oblem,
reinstallthatboard,andthenreplacetheotherone.
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