service technicians provide any services to reset either the user or the master HDP, or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.
For how to remove the POP, see How to remove the
Supervisor password
A supervisor password (SVP) protects the system information stored in the ThinkPad Setup. The user must enter the SVP in order to get access to the ThinkPad Setup and change the system configuration.
Attention: If the SVP has been forgotten and cannot be made available to the service technician, there is no service procedure to reset the password. The system board must be replaced for a scheduled fee.
How to remove the power-on password
(A) If no SVP has been set:
To remove a POP that you have forgotten, do the following:
1.Turn off the computer.
2.Remove the battery pack. For how to remove the battery pack, see 1010 Battery pack.
3.Remove the backup battery. For how to remove the backup battery, see 1120 Backup battery.
4.Turn on the computer and wait until the POST ends. After the POST ends, the password prompt does not appear. The POP has been removed.
5.Reinstall the backup battery and the battery pack.
(B)If an SVP has been set and is known by the service technician:
1.Turn on the computer.
2.When the ThinkPad logo comes up, immediately press F1 to enter ThinkPad Setup. When
3.Type the supervisor password when the system requires it and press enter. The ThinkPad Setup window opens.
4.Select Security, using the cursor directional keys to move the menu.
5.Select Password.
6.Select Power-On Password.
7.Type the current
8.In the “Changes have been saved” window, press Enter.
9.Press F10; then, in the Setup confirmation window, select Yes.
How to remove the hard-disk password
Attention: If User only mode is selected and the user HDP has been forgotten and cannot be made available to the service technician, neither Lenovo nor Lenovo authorized service technicians provide any services to reset the user HDPs or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.
To remove a user HDP that has been forgotten, when the SVP and the master HDP are known, do the following:
1.Turn on the computer.
2.When the ThinkPad logo comes up, immediately press F1 to enter ThinkPad Setup. When
3.Select Security, using the cursor directional keys to move the menu.
Chapter 4. Related service information 37
