For PC and compatibles only

When scanning is initiated, a blank SCSI table displays

Click the Check button to verify the system sees the scanner. If the table remains blank, shut down your system, including the scanner, When the entire system is powered down, turn on the scanner first, wait a couple of seconds, then restart your system. Open the SCSI diagnostic table and see if the scanner is displayed. If it does, your system is working properly and you can now scan. If it is not displayed, your installation was not successful. Reinstall the drivers using the Info Technician and try again.

The system is halted when the SCSI diagnostic is launched Verify there is no SCSI ID conflict an the SCSI chain. Each device on the chain must have a unique ID number.

TWAIN Errors

Be sure you have selected the appropriate source for the application you are scanning into. Most 32- bit applications require you use the Info Scanner (TWAIN-32) source, and all 16-bit applications require you use the Info Scanner source.

Grainy Images

Check the video driver settings within Windows. The difference between 16 colors viewed and 256 colors viewed is dramatic. Select 256 Colors (or higher) if the sys em hardware supports such.

For Mac and compatibles only

After installing the scanner, the computer does not start-up The scanner uses the same SCSI ID number as another device on your chain. Each device must have a unique ID number. Reassign the scanner’s SCSI ID

Scanner does not appear on the Acquire menu

The scanner driver is not installed properly. Reinstall and try again.

When scanning is initiated, a blank SCSI table displays

Verify the scanner is turned on, and that the SCSI chain is terminated properly, then try again. If the problem still persists, you may have a defective SCSI cable or terminator.

A-2

Page 23
Image 23
IBM Ricoh 2400 dpi manual Grainy Images