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manual Intel Server Board S5000VSA User’s Guide, Intel Order Number D36977-002
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Troubleshooting
Install
Configuration Jumpers
Appendix D Intel Server Issue Report Form
Resetting the System
Hardware Diagnostic Testing
Using the BIOS Setup Utility
POST Error Beep Codes
Replacing the Backup Battery
Recording the Current BIOS Settings
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Intel
®
Server Board S5000VSA User’s Guide
A Guide for Technically Qualified Assemblers of Intel® Identified Subassemblies/ Products
Intel Order Number
D36977-002
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Contents
Intel Order Number D36977-002
Intel Server Board S5000VSA User’s Guide
Intel Server Board S5000VSA User’s Guide
Disclaimer
Important Safety Instructions
Safety Information
Wichtige Sicherheitshinweise
Consignes de sécurité
重要安全指导
Intel Server Board S5000VSA User’s Guide
Warnings
Intel Server Board S5000VSA User’s Guide
About this Manual
Preface
Manual Organization
Additional Information and Software
Product Accessories
Table 1. Additional Information and Software
Intel Server Board S5000VSA User’s Guide
Table 1. Additional Information and Software
Intel Server Board S5000VSA User’s Guide
Safety Information
Contents
Chapter 1 Server Board Features
Chapter 3 Hardware Installations and Upgrades
Appendix A Getting Help
Appendix C Troubleshooting
Appendix B Regulatory and Compliance Information
Bootable CD-ROM Disk Is Not Detected
Appendix D Intel Server Issue Report Form
BIOS POST Beep Codes
Hard Drives are not Recognized
Intel Server Board S5000VSA User’s Guide
Table 2. Server Board Features
List of Tables
Table 4. Setup Menu Key Use
Resetting the System
Intel Server Board S5000VSA User’s Guide
List of Figures
Intel Server Board S5000VSA User’s Guide
xviii
Figure 1. Intel Server Board S5000VSA
1 Server Board Features
Table 2 summarizes the features of the server board
Table 2. Server Board Features
External connections
Internal connections
SATA Server Board
RAID Support
SAS Server Board
Connector and Component Locations
Figure 2. Server Board Connector and Component Locations
Figure 3. Configuration Jumper Descriptions
Configuration Jumpers
Intel Server Board S5000VSA User’s Guide
Figure 4. Back Panel Connectors
Back Panel Connectors
ABC D
Table 3. NIC LED Descriptions
Processor
Hardware Requirements
Memory
Memory Sparing and Mirroring
Optional Hardware
Power Supply
Hard Disk Drives
Intel Local Control Panel
Starting Setup
Using the BIOS Setup Utility
If You Cannot Access Setup
Setup Menus
Setup Confirmation
Table 4. Setup Menu Key Use
Load default configuration now?
Yes No
Preparing for the Upgrade
Upgrading the BIOS
Recording the Current BIOS Settings
Table 4. Setup Menu Key Use
Obtaining the Upgrade
Upgrading the BIOS
Figure 5. Password Clear Jumper
Clearing the Password
Figure 6. CMOS Clear Jumper
Clearing the CMOS
Installing and Removing Memory
3 Hardware Installations and Upgrades
Installing DIMMs
Before You Begin
Figure 7. Installing Memory
Removing DIMMs
Installing or Replacing the Processor
“Intel Server Board S5000VSA User’s Guide”
Figure 8. Lifting the Socket Handle
Installing the Processor
Figure 9. Open the Load Plate
Figure 10. Removing the Shipping Cover
Figure 11. Installing the Processor
Figure 12. Removing the Protective Socket Cover
Figure 13. Installing the Heat Sink
Installing the Heat Sinks
Removing a Processor
Replacing the Backup Battery
AF000183
Figure 14. Replacing the Backup Battery
“Intel Server Board S5000VSA User’s Guide”
World Wide Web
Appendix A Getting Help
Telephone
U.S. and Canada
Japan
In Asia-Pacific Region
Latin America
Australia
Panama
Ecuador
Paraguay
Uruguay
Intel Server Board S5000VSA User’s Guide
Appendix B Regulatory and Compliance Information
Product Safety Compliance
Product Regulatory Compliance
Product EMC Compliance - Class A Compliance
Product Regulatory Compliance Markings
Certifications / Registrations / Declarations
Table 5. Product Certification Markings
FCC USA
Electromagnetic Compatibility Notices
Table 5. Product Certification Markings
Europe CE Declaration of Conformity
Industry Canada ICES-003
Taiwan Declaration of Conformity BSMI
CNCA CCC-China
Korean Compliance RRL
End-of-Life / Product Recycling
Restriction of Hazardous Substances RoHS Compliance
Resetting the System
Appendix C Troubleshooting
Problems following Initial System Installation
Table 6. Resetting the System
First Steps Checklist
Hardware Diagnostic Testing
Verifying Proper Operation of Key System Lights
Specific Problems and Corrective Actions
Confirming Loading of the Operating System
No Characters Appear on Screen
Power Light Does Not Light
System Cooling Fans Do Not Rotate Properly
Characters Are Distorted or Incorrect
The server hangs when the drivers are loaded
Problems with Network
CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light
Cannot Connect to a Server
Problems with Newly Installed Application Software
System Boots when Installing PCI Card
Diagnostics pass but the connection fails
The add-in adapter stopped working without apparent cause
Hard Drives are not Recognized
Problems with Application Software that Ran Correctly Earlier
LED Information
Bootable CD-ROM Disk Is Not Detected
Table 7. LED Information
Table 8. POST Error Beep Codes
BIOS POST Beep Codes
Board / Chassis Information
Appendix D Intel Server Issue Report Form
Operating System Information
DIMM Configuration
Add-in Card, Peripheral, Video, NIC
Management Information
Hard Drive Information
Control Panel Information
On-Board Platform Instrumentation only Intel System Management
Intel Server Board S5000VSA User’s Guide
Complete Problem Description