Intel S5000VSA manual Appendix C Troubleshooting, Resetting the System

Appendix C: Troubleshooting

This chapter helps you identify and solve problems that might occur while you are using the system.

For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS, the baseboard management controller (BMC), and the hot-swap controller (HSC). See “Additional Information and Software” for a link to the software updates. In addition to the server firmware and files, also update any drivers used for components you have installed in your system, such as video drivers, network drivers, and SCSI drivers.

Intel provides a package called the "Platform Confidence Test" that may help with your diagnostics. See “Additional Information and Software” for a link to this software.

If you are unable to resolve your server problems on your own, see “Getting Help” for assistance.

Resetting the System

Before going through in-depth troubleshooting, attempt first to perform reset your system using one of the methods below.

Table 6. Resetting the System

To do this	Press
Soft boot reset to clear the system memory and reload the operating	<Ctrl+Alt+Del>
system
Clear system memory, restart POST, and reload the operating system	Reset button
Cold boot reset. Turn the system power off and then on. This clears	Power off/on
system memory, restarts POST, reloads the operating system, and halts	button
power to all peripherals

Problems following Initial System Installation

Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a specific software application, see “Problems with Newly Installed Application Software”.