Manuals / Intel / Computer Equipment / Server

Intel S5000VSA manual Appendix D Intel Server Issue Report Form, Board / Chassis Information

Models: S5000VSA

1 68

Download 68 pages 52.76 Kb

Page 65

Appendix D: Intel® Server Issue Report Form

Note: An on-line / automatic submission version of this form is available at http:// support.intel.com/support/motherboards/server/S5000SVA/. For the fastest service, please submit your form via the Internet.

Date Submitted: _______________________________________________________

Company Name: ______________________________________________________

Contact Name: ________________________________________________________

Email Address: _______________________________________________________

Intel Server Product: ___________________________________________________

Priority (Critical, Hot, High, Low): _______________________________________

Brief Problem Description. Provide a brief description below. See the last page for space to include a detailed problem description.

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

Board / Chassis Information

Baseboard Revision - PBA#: _____________________________________________

Baseboard Serial Number: _______________________________________________

Chassis Model: ________________________________________________________

CPU1 Speed/Stepping/Spec: _____________________________________________

CPU2 Speed/Stepping/Spec: _____________________________________________

System BIOS Version: __________________________________________________

HSC Firmware Version: _________________________________________________

Image 65

Intel S5000VSA manual Appendix D Intel Server Issue Report Form, Board / Chassis Information

Contents

Intel Order Number D36977-002 Intel Server Board S5000VSA User’s GuideIntel Server Board S5000VSA User’s Guide DisclaimerImportant Safety Instructions Safety InformationWichtige Sicherheitshinweise Consignes de sécurité重要安全指导 Intel Server Board S5000VSA User’s Guide WarningsIntel Server Board S5000VSA User’s Guide Manual Organization PrefaceAbout this Manual Table 1. Additional Information and Software Product AccessoriesAdditional Information and Software Intel Server Board S5000VSA User’s Guide Table 1. Additional Information and SoftwareIntel Server Board S5000VSA User’s Guide Safety Information ContentsChapter 1 Server Board Features Chapter 3 Hardware Installations and UpgradesAppendix B Regulatory and Compliance Information Appendix C TroubleshootingAppendix A Getting Help Bootable CD-ROM Disk Is Not Detected Appendix D Intel Server Issue Report FormBIOS POST Beep Codes Hard Drives are not RecognizedIntel Server Board S5000VSA User’s Guide Table 2. Server Board Features List of TablesTable 4. Setup Menu Key Use Resetting the SystemIntel Server Board S5000VSA User’s Guide List of Figures Intel Server Board S5000VSA User’s Guide xviiiFigure 1. Intel Server Board S5000VSA 1 Server Board FeaturesTable 2 summarizes the features of the server board Table 2. Server Board FeaturesExternal connections Internal connectionsSATA Server Board RAID SupportSAS Server Board Connector and Component Locations Figure 2. Server Board Connector and Component Locations Intel Server Board S5000VSA User’s Guide Configuration JumpersFigure 3. Configuration Jumper Descriptions Figure 4. Back Panel Connectors Back Panel ConnectorsABC D Table 3. NIC LED DescriptionsProcessor Hardware RequirementsMemory Memory Sparing and MirroringOptional Hardware Power SupplyHard Disk Drives Intel Local Control PanelStarting Setup Using the BIOS Setup UtilityIf You Cannot Access Setup Setup MenusSetup Confirmation Table 4. Setup Menu Key UseLoad default configuration now? Yes NoPreparing for the Upgrade Upgrading the BIOSRecording the Current BIOS Settings Table 4. Setup Menu Key UseObtaining the Upgrade Upgrading the BIOSFigure 5. Password Clear Jumper Clearing the PasswordFigure 6. CMOS Clear Jumper Clearing the CMOSInstalling and Removing Memory 3 Hardware Installations and UpgradesInstalling DIMMs Before You BeginFigure 7. Installing Memory “Intel Server Board S5000VSA User’s Guide” Installing or Replacing the ProcessorRemoving DIMMs Figure 9. Open the Load Plate Installing the ProcessorFigure 8. Lifting the Socket Handle Figure 12. Removing the Protective Socket Cover Figure 11. Installing the ProcessorFigure 10. Removing the Shipping Cover Figure 13. Installing the Heat Sink Installing the Heat SinksRemoving a Processor Replacing the Backup Battery AF000183 Figure 14. Replacing the Backup Battery“Intel Server Board S5000VSA User’s Guide” World Wide Web Appendix A Getting HelpTelephone U.S. and CanadaJapan In Asia-Pacific RegionLatin America AustraliaPanama EcuadorParaguay UruguayIntel Server Board S5000VSA User’s Guide Appendix B Regulatory and Compliance Information Product Safety ComplianceProduct Regulatory Compliance Product EMC Compliance - Class A ComplianceTable 5. Product Certification Markings Certifications / Registrations / DeclarationsProduct Regulatory Compliance Markings Table 5. Product Certification Markings Electromagnetic Compatibility NoticesFCC USA Taiwan Declaration of Conformity BSMI Industry Canada ICES-003Europe CE Declaration of Conformity CNCA CCC-China Korean Compliance RRLEnd-of-Life / Product Recycling Restriction of Hazardous Substances RoHS ComplianceResetting the System Appendix C TroubleshootingProblems following Initial System Installation Table 6. Resetting the SystemFirst Steps Checklist Hardware Diagnostic TestingConfirming Loading of the Operating System Specific Problems and Corrective ActionsVerifying Proper Operation of Key System Lights No Characters Appear on Screen Power Light Does Not LightSystem Cooling Fans Do Not Rotate Properly Characters Are Distorted or IncorrectThe server hangs when the drivers are loaded Problems with NetworkCD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light Cannot Connect to a ServerProblems with Newly Installed Application Software System Boots when Installing PCI CardDiagnostics pass but the connection fails The add-in adapter stopped working without apparent causeHard Drives are not Recognized Problems with Application Software that Ran Correctly EarlierTable 7. LED Information Bootable CD-ROM Disk Is Not DetectedLED Information Table 8. POST Error Beep Codes BIOS POST Beep CodesBoard / Chassis Information Appendix D Intel Server Issue Report FormAdd-in Card, Peripheral, Video, NIC DIMM ConfigurationOperating System Information Management Information Hard Drive InformationControl Panel Information On-Board Platform Instrumentation only Intel System ManagementIntel Server Board S5000VSA User’s Guide Complete Problem Description