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Intel S5000VSA Appendix D Intel Server Issue Report Form, Hard Drives are not Recognized, xiii

Models: S5000VSA

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Devices are not Recognized under Device Manager (Windows* Operating System) .44
Hard Drive(s) are not Recognized	44
Bootable CD-ROM Disk Is Not Detected	45
LED Information	45
BIOS POST Beep Codes	46
Appendix D: Intel® Server Issue Report Form	47

Intel® Server Board S5000VSA User’s Guide

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Intel S5000VSA manual Appendix D Intel Server Issue Report Form, Hard Drives are not Recognized, LED Information, xiii

Contents

Intel Order Number D36977-002 Intel Server Board S5000VSA User’s GuideIntel Server Board S5000VSA User’s Guide DisclaimerImportant Safety Instructions Safety InformationWichtige Sicherheitshinweise Consignes de sécurité重要安全指导 Intel Server Board S5000VSA User’s Guide WarningsIntel Server Board S5000VSA User’s Guide About this Manual PrefaceManual Organization Additional Information and Software Product AccessoriesTable 1. Additional Information and Software Intel Server Board S5000VSA User’s Guide Table 1. Additional Information and SoftwareIntel Server Board S5000VSA User’s Guide Safety Information ContentsChapter 1 Server Board Features Chapter 3 Hardware Installations and UpgradesAppendix A Getting Help Appendix C TroubleshootingAppendix B Regulatory and Compliance Information Bootable CD-ROM Disk Is Not Detected Appendix D Intel Server Issue Report FormBIOS POST Beep Codes Hard Drives are not RecognizedIntel Server Board S5000VSA User’s Guide Table 2. Server Board Features List of TablesTable 4. Setup Menu Key Use Resetting the SystemIntel Server Board S5000VSA User’s Guide List of Figures Intel Server Board S5000VSA User’s Guide xviiiFigure 1. Intel Server Board S5000VSA 1 Server Board FeaturesTable 2 summarizes the features of the server board Table 2. Server Board FeaturesExternal connections Internal connectionsSATA Server Board RAID SupportSAS Server Board Connector and Component Locations Figure 2. Server Board Connector and Component Locations Figure 3. Configuration Jumper Descriptions Configuration JumpersIntel Server Board S5000VSA User’s Guide Figure 4. Back Panel Connectors Back Panel ConnectorsABC D Table 3. NIC LED DescriptionsProcessor Hardware RequirementsMemory Memory Sparing and MirroringOptional Hardware Power SupplyHard Disk Drives Intel Local Control PanelStarting Setup Using the BIOS Setup UtilityIf You Cannot Access Setup Setup MenusSetup Confirmation Table 4. Setup Menu Key UseLoad default configuration now? Yes NoPreparing for the Upgrade Upgrading the BIOSRecording the Current BIOS Settings Table 4. Setup Menu Key UseObtaining the Upgrade Upgrading the BIOSFigure 5. Password Clear Jumper Clearing the PasswordFigure 6. CMOS Clear Jumper Clearing the CMOSInstalling and Removing Memory 3 Hardware Installations and UpgradesInstalling DIMMs Before You BeginFigure 7. Installing Memory Removing DIMMs Installing or Replacing the Processor“Intel Server Board S5000VSA User’s Guide” Figure 8. Lifting the Socket Handle Installing the ProcessorFigure 9. Open the Load Plate Figure 10. Removing the Shipping Cover Figure 11. Installing the ProcessorFigure 12. Removing the Protective Socket Cover Figure 13. Installing the Heat Sink Installing the Heat SinksRemoving a Processor Replacing the Backup Battery AF000183 Figure 14. Replacing the Backup Battery“Intel Server Board S5000VSA User’s Guide” World Wide Web Appendix A Getting HelpTelephone U.S. and CanadaJapan In Asia-Pacific RegionLatin America AustraliaPanama EcuadorParaguay UruguayIntel Server Board S5000VSA User’s Guide Appendix B Regulatory and Compliance Information Product Safety ComplianceProduct Regulatory Compliance Product EMC Compliance - Class A ComplianceProduct Regulatory Compliance Markings Certifications / Registrations / DeclarationsTable 5. Product Certification Markings FCC USA Electromagnetic Compatibility NoticesTable 5. Product Certification Markings Europe CE Declaration of Conformity Industry Canada ICES-003Taiwan Declaration of Conformity BSMI CNCA CCC-China Korean Compliance RRLEnd-of-Life / Product Recycling Restriction of Hazardous Substances RoHS ComplianceResetting the System Appendix C TroubleshootingProblems following Initial System Installation Table 6. Resetting the SystemFirst Steps Checklist Hardware Diagnostic TestingVerifying Proper Operation of Key System Lights Specific Problems and Corrective ActionsConfirming Loading of the Operating System No Characters Appear on Screen Power Light Does Not LightSystem Cooling Fans Do Not Rotate Properly Characters Are Distorted or IncorrectThe server hangs when the drivers are loaded Problems with NetworkCD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light Cannot Connect to a ServerProblems with Newly Installed Application Software System Boots when Installing PCI CardDiagnostics pass but the connection fails The add-in adapter stopped working without apparent causeHard Drives are not Recognized Problems with Application Software that Ran Correctly EarlierLED Information Bootable CD-ROM Disk Is Not DetectedTable 7. LED Information Table 8. POST Error Beep Codes BIOS POST Beep CodesBoard / Chassis Information Appendix D Intel Server Issue Report FormOperating System Information DIMM ConfigurationAdd-in Card, Peripheral, Video, NIC Management Information Hard Drive InformationControl Panel Information On-Board Platform Instrumentation only Intel System ManagementIntel Server Board S5000VSA User’s Guide Complete Problem Description

Hard Drive(s) are not Recognized

Bootable CD-ROM Disk Is Not Detected

LED Information

BIOS POST Beep Codes

Appendix D: Intel® Server Issue Report Form

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