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Intel manual Complete Problem Description, Intel Server Board S5000VSA User’s Guide

Models: S5000VSA

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Complete Problem Description

In the space below, provide a complete description of the steps used to reproduce the problem or a complete description of where the problem can be found. Please also include any details on troubleshooting already done.

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50	Intel® Server Board S5000VSA User’s Guide

Page 68

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Intel manual Complete Problem Description, Intel Server Board S5000VSA User’s Guide

Contents

Intel Server Board S5000VSA User’s Guide Intel Order Number D36977-002Disclaimer Intel Server Board S5000VSA User’s GuideSafety Information Important Safety InstructionsWichtige Sicherheitshinweise Consignes de sécurité重要安全指导 Warnings Intel Server Board S5000VSA User’s GuideIntel Server Board S5000VSA User’s Guide Manual Organization PrefaceAbout this Manual Table 1. Additional Information and Software Product AccessoriesAdditional Information and Software Table 1. Additional Information and Software Intel Server Board S5000VSA User’s GuideIntel Server Board S5000VSA User’s Guide Contents Safety InformationChapter 1 Server Board Features Chapter 3 Hardware Installations and UpgradesAppendix B Regulatory and Compliance Information Appendix C TroubleshootingAppendix A Getting Help Appendix D Intel Server Issue Report Form Bootable CD-ROM Disk Is Not DetectedBIOS POST Beep Codes Hard Drives are not RecognizedIntel Server Board S5000VSA User’s Guide List of Tables Table 2. Server Board FeaturesTable 4. Setup Menu Key Use Resetting the SystemIntel Server Board S5000VSA User’s Guide List of Figures xviii Intel Server Board S5000VSA User’s Guide1 Server Board Features Figure 1. Intel Server Board S5000VSATable 2. Server Board Features Table 2 summarizes the features of the server boardExternal connections Internal connectionsRAID Support SATA Server BoardSAS Server Board Connector and Component Locations Figure 2. Server Board Connector and Component Locations Intel Server Board S5000VSA User’s Guide Configuration JumpersFigure 3. Configuration Jumper Descriptions Back Panel Connectors Figure 4. Back Panel ConnectorsABC D Table 3. NIC LED DescriptionsHardware Requirements ProcessorMemory Memory Sparing and MirroringPower Supply Optional HardwareHard Disk Drives Intel Local Control PanelUsing the BIOS Setup Utility Starting SetupIf You Cannot Access Setup Setup MenusTable 4. Setup Menu Key Use Setup ConfirmationLoad default configuration now? Yes NoUpgrading the BIOS Preparing for the UpgradeRecording the Current BIOS Settings Table 4. Setup Menu Key UseUpgrading the BIOS Obtaining the UpgradeClearing the Password Figure 5. Password Clear JumperClearing the CMOS Figure 6. CMOS Clear Jumper3 Hardware Installations and Upgrades Installing and Removing MemoryInstalling DIMMs Before You BeginFigure 7. Installing Memory “Intel Server Board S5000VSA User’s Guide” Installing or Replacing the ProcessorRemoving DIMMs Figure 9. Open the Load Plate Installing the ProcessorFigure 8. Lifting the Socket Handle Figure 12. Removing the Protective Socket Cover Figure 11. Installing the ProcessorFigure 10. Removing the Shipping Cover Installing the Heat Sinks Figure 13. Installing the Heat SinkRemoving a Processor Replacing the Backup Battery Figure 14. Replacing the Backup Battery AF000183“Intel Server Board S5000VSA User’s Guide” Appendix A Getting Help World Wide WebTelephone U.S. and CanadaIn Asia-Pacific Region JapanLatin America AustraliaEcuador PanamaParaguay UruguayIntel Server Board S5000VSA User’s Guide Product Safety Compliance Appendix B Regulatory and Compliance InformationProduct Regulatory Compliance Product EMC Compliance - Class A ComplianceTable 5. Product Certification Markings Certifications / Registrations / DeclarationsProduct Regulatory Compliance Markings Table 5. Product Certification Markings Electromagnetic Compatibility NoticesFCC USA Taiwan Declaration of Conformity BSMI Industry Canada ICES-003Europe CE Declaration of Conformity Korean Compliance RRL CNCA CCC-ChinaRestriction of Hazardous Substances RoHS Compliance End-of-Life / Product RecyclingAppendix C Troubleshooting Resetting the SystemProblems following Initial System Installation Table 6. Resetting the SystemHardware Diagnostic Testing First Steps ChecklistConfirming Loading of the Operating System Specific Problems and Corrective ActionsVerifying Proper Operation of Key System Lights Power Light Does Not Light No Characters Appear on ScreenCharacters Are Distorted or Incorrect System Cooling Fans Do Not Rotate ProperlyProblems with Network The server hangs when the drivers are loadedCD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light Cannot Connect to a ServerSystem Boots when Installing PCI Card Problems with Newly Installed Application SoftwareDiagnostics pass but the connection fails The add-in adapter stopped working without apparent causeProblems with Application Software that Ran Correctly Earlier Hard Drives are not RecognizedTable 7. LED Information Bootable CD-ROM Disk Is Not DetectedLED Information BIOS POST Beep Codes Table 8. POST Error Beep CodesAppendix D Intel Server Issue Report Form Board / Chassis InformationAdd-in Card, Peripheral, Video, NIC DIMM ConfigurationOperating System Information Hard Drive Information Management InformationControl Panel Information On-Board Platform Instrumentation only Intel System ManagementComplete Problem Description Intel Server Board S5000VSA User’s Guide