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Intel S5000VSA manual Appendix A Getting Help, World Wide Web, Telephone, U.S. and Canada, Europe

Models: S5000VSA

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Appendix A: Getting Help

World Wide Web

http://support.intel.com/support/motherboards/server/S5000VSA.

Telephone

All calls are billed US $25.00 per incident, levied in local currency at the applicable credit card exchange rate plus applicable taxes. (Intel reserves the right to change the pricing for telephone support at any time without notice).

Before calling, fill out an “Intel® Server Issue Report Form”. A sample form is provided on the following pages. However, for the fastest service, please submit your form via the Internet.

For an updated support contact list, see http://www.intel.com/support/9089.htm/

U.S. and Canada

1-800-404-2284

Europe

Belgium	02 714 3182
Denmark ...	38 487077
Finland	9 693 79297
France	01 41 918529

Germany ... 069 9509 6099

Holland	020 487 4562
Italy	02 696 33276
Norway	23 1620 50
Spain	91 377 8166
Sweden	08 445 1251
UK	870 6072439

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Intel S5000VSA manual Appendix A Getting Help, World Wide Web, Telephone, U.S. and Canada, Europe

Contents

Intel Order Number D36977-002 Intel Server Board S5000VSA User’s GuideIntel Server Board S5000VSA User’s Guide DisclaimerImportant Safety Instructions Safety InformationWichtige Sicherheitshinweise Consignes de sécurité重要安全指导 Intel Server Board S5000VSA User’s Guide WarningsIntel Server Board S5000VSA User’s Guide Preface About this ManualManual Organization Product Accessories Additional Information and SoftwareTable 1. Additional Information and Software Intel Server Board S5000VSA User’s Guide Table 1. Additional Information and SoftwareIntel Server Board S5000VSA User’s Guide Safety Information ContentsChapter 1 Server Board Features Chapter 3 Hardware Installations and UpgradesAppendix C Troubleshooting Appendix A Getting HelpAppendix B Regulatory and Compliance Information Bootable CD-ROM Disk Is Not Detected Appendix D Intel Server Issue Report FormBIOS POST Beep Codes Hard Drives are not RecognizedIntel Server Board S5000VSA User’s Guide Table 2. Server Board Features List of TablesTable 4. Setup Menu Key Use Resetting the SystemIntel Server Board S5000VSA User’s Guide List of Figures Intel Server Board S5000VSA User’s Guide xviiiFigure 1. Intel Server Board S5000VSA 1 Server Board FeaturesTable 2 summarizes the features of the server board Table 2. Server Board FeaturesExternal connections Internal connectionsSATA Server Board RAID SupportSAS Server Board Connector and Component Locations Figure 2. Server Board Connector and Component Locations Configuration Jumpers Figure 3. Configuration Jumper DescriptionsIntel Server Board S5000VSA User’s Guide Figure 4. Back Panel Connectors Back Panel ConnectorsABC D Table 3. NIC LED DescriptionsProcessor Hardware RequirementsMemory Memory Sparing and MirroringOptional Hardware Power SupplyHard Disk Drives Intel Local Control PanelStarting Setup Using the BIOS Setup UtilityIf You Cannot Access Setup Setup MenusSetup Confirmation Table 4. Setup Menu Key UseLoad default configuration now? Yes NoPreparing for the Upgrade Upgrading the BIOSRecording the Current BIOS Settings Table 4. Setup Menu Key UseObtaining the Upgrade Upgrading the BIOSFigure 5. Password Clear Jumper Clearing the PasswordFigure 6. CMOS Clear Jumper Clearing the CMOSInstalling and Removing Memory 3 Hardware Installations and UpgradesInstalling DIMMs Before You BeginFigure 7. Installing Memory Installing or Replacing the Processor Removing DIMMs“Intel Server Board S5000VSA User’s Guide” Installing the Processor Figure 8. Lifting the Socket HandleFigure 9. Open the Load Plate Figure 11. Installing the Processor Figure 10. Removing the Shipping CoverFigure 12. Removing the Protective Socket Cover Figure 13. Installing the Heat Sink Installing the Heat SinksRemoving a Processor Replacing the Backup Battery AF000183 Figure 14. Replacing the Backup Battery“Intel Server Board S5000VSA User’s Guide” World Wide Web Appendix A Getting HelpTelephone U.S. and CanadaJapan In Asia-Pacific RegionLatin America AustraliaPanama EcuadorParaguay UruguayIntel Server Board S5000VSA User’s Guide Appendix B Regulatory and Compliance Information Product Safety ComplianceProduct Regulatory Compliance Product EMC Compliance - Class A ComplianceCertifications / Registrations / Declarations Product Regulatory Compliance MarkingsTable 5. Product Certification Markings Electromagnetic Compatibility Notices FCC USATable 5. Product Certification Markings Industry Canada ICES-003 Europe CE Declaration of ConformityTaiwan Declaration of Conformity BSMI CNCA CCC-China Korean Compliance RRLEnd-of-Life / Product Recycling Restriction of Hazardous Substances RoHS ComplianceResetting the System Appendix C TroubleshootingProblems following Initial System Installation Table 6. Resetting the SystemFirst Steps Checklist Hardware Diagnostic TestingSpecific Problems and Corrective Actions Verifying Proper Operation of Key System LightsConfirming Loading of the Operating System No Characters Appear on Screen Power Light Does Not LightSystem Cooling Fans Do Not Rotate Properly Characters Are Distorted or IncorrectThe server hangs when the drivers are loaded Problems with NetworkCD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light Cannot Connect to a ServerProblems with Newly Installed Application Software System Boots when Installing PCI CardDiagnostics pass but the connection fails The add-in adapter stopped working without apparent causeHard Drives are not Recognized Problems with Application Software that Ran Correctly EarlierBootable CD-ROM Disk Is Not Detected LED InformationTable 7. LED Information Table 8. POST Error Beep Codes BIOS POST Beep CodesBoard / Chassis Information Appendix D Intel Server Issue Report FormDIMM Configuration Operating System InformationAdd-in Card, Peripheral, Video, NIC Management Information Hard Drive InformationControl Panel Information On-Board Platform Instrumentation only Intel System ManagementIntel Server Board S5000VSA User’s Guide Complete Problem Description