Intermec 6642 manual Factory Service, Customer Response Center

SECTION 6 Troubleshooting

Factory Service

If the unit is faulty, you can phone your designated Inter￿ mec Service Center for repair advice, instructions, or to ob￿ tain factory-quality repair service. Their telephone number and address can be found on the warranty card.

Many failures may be repairable on-site, which is why it is important that you telephone first.

When products must be shipped for repair:

"Package the unit in the original shipping carton, if possible.

"Fill out a Product Service Information Card (a part of the warranty card). Send this card with the product.

"For warranty or technical assistance, telephone 1-800-755-5505.

Customer Response Center

The Customer Response Center (technical support) tele￿ phone number is 1-800-755-5055 (U.S.A or Canada) or 1-425-356-1799. The facsimile number is

1-425-356-1688. Email is support@intermec.com.

If you email or fax a problem or question, include the following information in your message:

"Your name

"Your company name and address

"Phone number and email address to respond to

"Problem description or question.

If the equipment was purchased through a Value-Added

Reseller (VAR) include that information.

PEN*KEYR 6642 Pen Computer User’s Guide 6-9