Intermec 6642 manual Problems with Communications

SECTION 6 Troubleshooting

Problems with Communications

Why can't I communicate through the built-in IR port?

"Confirm that the IR port of the 6642 is lined up with the IR port of the other device. These ports should be no more than 20 inches (50cm) apart without any ob￿ stacles.

"Confirm that the IR communication is not turned off in the IR dialog box.

"Confirm that the item Mode of IR Port is set to IrDA in the setup utility.

"Turn off power management both in Windows and in the setup utility.

"Do not use the IR port under intense fluorescent light or near cellular phones.

Why can't I communicate through the built-in modem?

(The built-in modem is not available in all countries)

"Confirm that the item Modem is enabled in the setup utility.

"Confirm the telephone line is properly connected to the modem jack.

"Confirm the dial setting of the communication soft￿ ware are matched with the telephone line (Example: To access an outside line, first dial •7" for local •1" for long distance).

"Confirm that the network configuration is appropri￿ ate.

"Confirm the user name or password is correct.

"Confirm that the COM port in the communication soft￿ ware is set appropriately.

PEN*KEYR 6642 Pen Computer User’s Guide 6-7