Intermec PL4 Using Communications Diagnostics Mode, To enter Communications Diagnostics mode

Printer Problems (continued)

Symptom

The printer prints POP3 e-mail but does not respond to other tasks.

When you open the Print dialog box in Intermec PLUS, the printer advances the media.

When you print the two-key report, the triangle and numbers (see page 24) do not appear.

On the LCD control panel, no menus appear when you turn on the printer.

Solution

The poll frequency is set to low. Make sure the poll frequency is set to more than 10 seconds. For help, see “Setting Up for POP3 E-mail Printing” earlier in this guide.

The Windows operating system is sending a signal to the printer to advance media. For information on correcting this symptom, see Microsoft Knowledge Base Article 317279.

The DIAGS.BAT file has been deleted. You can find this file on the CD that came with your printer. Use Intermec PLUS to load this file on your printer.

The INDEX.WML file has been deleted. You can find this file on the CD that came with your printer. Use Intermec PLUS to load this file on your printer.

Using Communications Diagnostics Mode

If there’s a problem transferring data between the computer and the printer, try putting the printer in the Communications Diagnostics mode (also referred to as the Dump mode). The printer prints the ASCII characters and their text representation (or the period [.], if not a printable character) for any data received from the host computer.

To enter Communications Diagnostics mode

1Print a configuration label.

After printing the configuration label, the printer prints: “Press Feed button to enter Dump mode.”

2Press the Feed button. The printer prints: “Entering Dump mode.”

EasyCoder PL4 Printer User’s Guide 57