ASSISTANCE OR SERVICE
Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you use only factory specified parts. These factory specified parts will fit right and work right because they are made with the same precision used to build every new
To locate factory specified parts in your area, call us or your nearest
In the U.S.A.
If the problem is not due to one of the items listed in the “Troubleshooting” section…
Call the dealer from whom your appliance was purchased, or call
If the dealer or service company cannot resolve your problem, write to:
Customer eXperience Center
553 Benson Road
Benton Harbor, MI
Web address: www.jennair.com
Or call:
U.S. customers using TTY for deaf, hearing impaired or speech impaired, call:
NOTE: When writing or calling about a service problem, please include the following information:
1.Your name, address and daytime telephone number.
2.Appliance model number and serial number.
3.Name and address of your dealer or servicer.
4.A clear description of the problem you are having.
5.Proof of purchase (sales receipt).
User’s guides, service manuals and parts information are available from
Accessories List
Canning Unit Kit
(coil element models)
Order Part Number 242905
Cooktop Cleaner
(ceramic glass models)
Order Part Number 31464
Cooktop Protectant
Order Part Number 31463
Cooktop Care Kit
(includes cleaner, protectant, and applicator pads)
Order Part Number 31605
Cooktop Scraper
(ceramic glass models)
Order Part Number WA906B
Stainless Steel Cleaner and Polish
(stainless steel models)
Order Part Number 31462
All-Purpose Appliance Cleaner
Order Part Number 31682
Wok
Order Part Number AO142
Drying Rack
Order Part Number DRYINGRACK
Magnetic Door Spacer
Order Part Number
In Canada
If the problem is not due to one of the items listed in the “Troubleshooting” section…
Call the dealer from whom your appliance was purchased, or call
If the dealer or service company cannot resolve your problem, write to:
Customer eXperience Centre
1901 Minnesota Court
Mississauga, ON L5N 3A7
Web address: www.jennair.ca
Or call:
NOTE: When writing or calling about a service problem, please include the following information:
1.Your name, address and daytime telephone number.
2.Appliance model number and serial number.
3.Name and address of your dealer or servicer.
4.A clear description of the problem you are having.
5.Proof of purchase (sales receipt).
User’s guides, service manuals and parts information are available from
28