38 EN
FURTHER INFORMATION
Troubleshooting
Trouble Action
Card
Cannot insert the SD
card.
• Check that the SD card is facing the right direction.
Power
No power is supplied.
• Connect the AC adapter correctly.
• Recharge the battery pack.
Display
The remaining battery
display is not correct.
• Fully charge the battery pack, run it down, and then recharge it
again.
• If the camera is used for long periods of time in high or low
temperatures, or if the battery pack is repeatedly charged, the
amount of remaining battery may not be displayed correctly.
The LCD monitor is
difficult to see. • The LCD monitor may be difficult to see if used in bright areas
such as under direct sunlight.
Recording
Recording cannot be
performed. • SD card is full. Delete unnecessary files or replace the SD card.
Vertical lines appear on
recorded images.
• Such a phenomenon occurs when shooting a subject illuminated
by bright light. This is not a malfunction.
Playback
Cannot find a recorded
video.
• Select [PLAYBACK OTHER FILE] then search the video on the
index screen.
(Video files that have damaged management information can be
played back.)
• Cancel group display and date search functions.
The same image is
displayed for a long time
during video playback,
or motion is choppy.
• Replace the SD card. (When the SD card terminal is damaged,
difficulty in reading the data occurs.)
• Format the SD card.
Other problems
The camera operates
slowly when switching
between video mode
and still image mode,
or when switching the
power on or off.
• If there are many files (such as video) in the SD card, it takes time
for the camera to respond. It is recommended that you copy all
files from the SD card onto your computer, and erase the files from
the SD card.
The lamp does not flash
during battery pack
charging.
• Check the remaining battery pack charge.
(When the battery pack is fully charged, the lamp does not flash.)
• When recharging in either a hot or cold environment, ensure that
battery is being charged within the permitted temperature range.
(If the battery pack is being recharged outside the permitted
temperature range, recharging may stop to protect the battery
pack.)
Before requesting service,
consult the following chart.
If the solutions indicated
in the chart do not solve
the problem, consult your
nearest JVC dealer or
JVC service center for
instructions.
Refer also to the FAQ of new
products on JVC’s website.
The following phenomena are not malfunctions.
• The camera heats up when it is used for a long time.
• The battery heats up during charging.
• When playing back a video, the image stops momentarily or the
sound is interrupted at junctions between scenes.
• LCD monitor momentarily become red or black when sunlight is
recorded.
• Black spots, or red, green, or blue spots appear on the LCD monitor.
(The LCD monitor contains 99.99 % effective pixels, but 0.01 % of
fewer pixels may be ineffective.)
FURTHER INFORMATION