5-1 Troubleshooting
Before requesting service for the DVD Player, check the chart below for a possible cause of the problem you are experiencing. Some simple checkups or a minor adjustment on your part may eliminate the problem and restore proper operation.
SYMPTOM (COMMON) | REMEDY |
No power. | • Insert the power plug securely into the power outlet. |
•Check if the ON/OFF button on the front of the recorder is set to on.
•Check if no power at the AC outlet by plugging in another appliance for a test.
The recorder does not start playback when • Condensation has formed; wait about 1 to 2 hours to allow the recorder to dry out.
PLAY is pressed. | • The recorder cannot play discs other than DVDs and audio CDs. |
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| • Check if the disc is defective by trying another disc. |
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| • Check the region (local) code. |
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The recorder starts playback but stops | • The disc may be dirty and may require cleaning. |
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immediately. | • Ensure that the disc is installed with the label side up. |
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No picture. | • Ensure that the equipment is connected properly. |
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| • Ensure that the input setting for the TV is “Video”. |
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| • Check if the TV is on. |
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| • Select the same channel and source on the TV as on the recorder. |
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No sound. | • Ensure that the equipment is connected properly. |
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| • If using a HiFi amplifier, try another sound source. |
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| • Check the Audio Output Setting menu to make sure that Analog Output is |
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| selected. |
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Distorted sound. | • Ensure that the input settings for the TV and stereo system are proper. |
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| • No sound is heard during still picture (pause) or |
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No audio at the Digital Output. | • Check the digital connections. |
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| • Check the settings menu to make sure that the digital output is set to on. |
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| • Check if the audio format of the selected audio language matches your receiver |
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| capabilities. |
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Distorted picture. | • Check the disc for fingerprints and clean with a soft cloth, wiping from center to | |
| edge. |
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| • Sometimes a small amount of picture distortion may appear. This is not a mal- | |
| function. |
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Completely distorted picture or no color | • The disc format is not according to the |
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in picture. |
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Picture is distorted during rapid advance | • The picture will be somewhat distorted at times: this is normal. |
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or rapid reverse. |
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No rapid advance (or rapid reverse) | • Some discs may have sections which prohibit rapid advance (or rapid reverse). | |
playback. |
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No 4:3 (16:9) picture. | • Choose the correct setup “Aspect Ratio” item which matches the TV set used. |
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No operations perform with the remote | • Check the batteries are installed with the correct polarities (+ and |
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control. | • The batteries are depleted: replace them with new ones. |
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| • Point the remote control unit at the remote control signal sensor and operate. |
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| • Operate the remote control unit at a distance of not more than 7 meters from the | |
| remote control signal sensor. |
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| • Remove the obstacles between the remote control unit and remote control signal | |
| sensor. |
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| PORTABLE DVD PLAYER USER GUIDE | 37 |
