Are the water inlet valve screens clogged?
Turn off the water and remove inlet hoses from the washer.
Remove any accumulated film or particles. Reinstall hoses, turn on water and check for leaks.
Are the hot and cold water faucets turned on?
Turn on the water.
Is the water inlet hose kinked?
Straighten the hoses.
Does the water level seem too low, or does the washer appear to not fill completely?
The Auto Water Level feature senses the size of the load and adds the correct amount of water for the load size. You may notice during a cycle that the wash load is not completely submerged in water. This is normal and necessary for clothes to move.
Has a household fuse blown, or has a circuit breaker tripped?
Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
Is the washer in a normal pause in the cycle?
The washer may pause during certain cycles. Allow the cycle to continue.
Is the washer overloaded?
Wash smaller loads. See "Starting Your Washer" for maximum load size.
•is there oversudsing?
Cancel the current cycle. Press RINSE/DRAIN & SPIN to drain the load.
•Is the lid open?
The lid must be closed during operation. The washer will not operate with the lid open.
•Did you add more items to the load once the washer started?
Once the load is wet, there may appear to be space for more items. Do not add more than 1 or 2 garments after the cycle has started. For best results determine load size with dry items only.
Washer continues to fill or drain, or the cycle seems stuck
•Is the top of drain hose lower than the control knobs on washer?
The top of the drain hose must be at least 39" (99 cm) above the floor. See "Drain System."
•Does the drain hose fit too tightly in the standpipe, or is it taped to the standpipe?
The drain hose should be loose yet fit securely. Do not seal
the drain hose with tape. The hose needs an air gap. See "Installation Instructions."
Washer won't drain or spin; water remains in washer
•Is the drain hose clogged, or the end of the drain hose more than 96" (244 cm) above the floor?
See "Drain System."
•Is the lid open?
The lid must be closed during operation. The washer will not operate with the lid open.
Is there excessive sudsing?
Always measure detergent. Follow detergent manufacturer's directions. If you have very soft water, you may need to use less detergent. Use only High Efficiency ("HE") detergent.
Wash/Rinse temperature
•Are the hot and cold water inlet hoses reversed?
If the hot and cold water inlet hoses are reversed, the washer will display an "HC" error code at the end of the cycle. See "Connect the Inlet Hoses."
Are you washing many loads?
As your frequency of loads washed increases, the water temperature may decrease for hot and warm temperatures. This is normal.
•Did you select Save Energy Plus?
The Save Energy Plus option reduces wash and rinse water temperatures to save energy. This option must be selected prior to the start of the cycle. Save Energy Plus is only available in the Heavy Duty and Whitest Whites cycles.
•Do you have an ENERGY STAR washer?
The wash water temperatures may feel cooler to you than those of your previous washer. This is normal.
•Did you select Stain Treat?
The Stain Treat option helps to ensure better soil and stain removal. Stain Treat uses the heater within the washer to
maintain the selected temperature setting throughout the wash period.
•Does the wash water temperature feel lower than usual? As washing progresses, the wash temperature will decrease slightly for hot and warm washes. This is normal.
To reduce wrinkling, the warm rinse is regulated to be cooler than the warm wash.
Excessive sudsing
•Did you use a non-HE detergent?
Regular or
•Is there excessive sudsing?
Always measure detergent. Follow detergent manufacturer's directions. If you have very soft water, you might need to use less detergent.
•Was the cycle interrupted and then the Stain Treat option selected?
The Stain Treat option should be started on a dry load only. The Stain Treat option should not be selected after the tub has started filling with water.
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