If the Printer Does Not Operate Correctly
You may be able to identify or correct problems yourself. Follow the instructions for the problem you have, and make a test print to see if the problem is resolved. Use the following list to correct the problem. If the problem persists, service is required. Refer to “Getting Additional Help”. The following is a list of common problems. Click the problem to learn about the possible cause for the problem and a solution.
8500 Printer does not turn on
Printing takes much longer than usual
Nothing happens when a job is sent
White or colored lines and scratches
White or multicolored spots appear on the prints
Smudges, smears and fingerprints
Paper does not feed
8500 Printer does not respond when you press buttons
Introduction
Setting up the 8500 Printer
Operating the 8500 Printer
Troubleshooting
Site Specifications
Accessories and Supplies
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