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Kodak 8500 manual If the Printer Does Not Operate Correctly

Models: 8500

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If the Printer Does Not Operate Correctly

You may be able to identify or correct problems yourself. Follow the instructions for the problem you have, and make a test print to see if the problem is resolved. Use the following list to correct the problem. If the problem persists, service is required. Refer to “Getting Additional Help”. The following is a list of common problems. Click the problem to learn about the possible cause for the problem and a solution.

8500 Printer does not turn on

Printing takes much longer than usual

Nothing happens when a job is sent

White or colored lines and scratches

White or multicolored spots appear on the prints

Smudges, smears and fingerprints

Paper does not feed

8500 Printer does not respond when you press buttons

Introduction

Setting up the 8500 Printer

Operating the 8500 Printer

Troubleshooting

Site Specifications

Accessories and Supplies

CONTENTS

PRINTER DRIVER GUIDE

HELP

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Kodak 8500 manual If the Printer Does Not Operate Correctly

Contents

USERS GUIDE Introduction Setting up the 8500 Printer Operating the 8500 Printer ContentsSetting up the 8500 Printer Troubleshooting Site Specifications Accessories and SuppliesOperating the 8500 Printer TroubleshootingIntroduction Setting up the Printer Operating the Printer Troubleshooting Site Specifications Accessories and SuppliesAccessories and Supplies Troubleshooting contSite Specifications Introduction Setting up the 8500 Printer Operating the 8500 PrinterIntroduction Printer Features About the 8500 printerAbout the online documentation Troubleshooting Site Specifications Accessories and Supplies Safety PrecautionsIntroduction Setting up the 8500 Printer Operating the 8500 Printer CONTENTSCONTENTS Introduction Setting up the 8500 Printer Operating the 8500 PrinterTroubleshooting Site Specifications Accessories and Supplies PRINTER DRIVER GUIDEIntroduction Setting up the 8500 Printer Operating the 8500 Printer POWER REQUIREMENTPROTECTIVE MEASURES Troubleshooting Site Specifications Accessories and SuppliesCONTENTS Introduction Setting up the 8500 Printer Operating the 8500 PrinterTroubleshooting Site Specifications Accessories and Supplies WHEN TRANSPORTING THE UNITCONTENTS Introduction Setting up the 8500 Printer Operating the 8500 PrinterTroubleshooting Site Specifications Accessories and Supplies PRINTER DRIVER GUIDEIntroduction Setting up the 8500 Printer Operating the 8500 Printer CONNECTING CABLESINSTALLATION LOCATIONS Troubleshooting Site Specifications Accessories and SuppliesTroubleshooting Site Specifications Accessories and Supplies FOR LONG OPERATING LIFEIntroduction Setting up the 8500 Printer Operating the 8500 Printer CONTENTSTroubleshooting Site Specifications Accessories and Supplies OTHER CAUTIONSIntroduction Setting up the 8500 Printer Operating the 8500 Printer CONTENTSPaper and Image Sizes Paper and Image SizesPrinter Driver Troubleshooting Site Specifications Accessories and Supplies InterfacesIntroduction Setting up the 8500 Printer Operating the 8500 Printer CONTENTSSetting up the 8500 Printer Finding a Location for the 8500 Printer Unpacking the 8500 Printer Hold the tab Storing Ribbons Loading the Ribbon CartridgeHandling the Ribbon Loading the Ribbon Cartridge in the 8500 Printer 4. Remove the new ribbon from its packaging Hubs Troubleshooting Site Specifications Accessories and Supplies Connecting the CablesIntroduction Setting up the 8500 Printer Operating the 8500 Printer CONTENTSTroubleshooting Site Specifications Accessories and Supplies Connecting a Parallel CableIntroduction Setting up the 8500 Printer Operating the 8500 Printer Connecting a USB Cable Handling Paper Storing PaperCAUTION A SPACER FOR PROTECTION DURING TRANSPORT Loading the Paper TrayIMPORTANT Use only the tray designed for the 8500 printer Loosen the paper before unpacking printing side 50 sheets blue cardboard reverse side logo side CONTENTS Introduction Setting up the 8500 Printer Operating the 8500 PrinterTroubleshooting Site Specifications Accessories and Supplies PRINTER DRIVER GUIDEInstalling the Dust Covers About Printer Initialization If the 8500 Printer Does Not InitializeMaking a Test Print Operating the 8500 Printer Looking at the Buttons and Lights Use the buttons Working with Paper Troubleshooting Site Specifications Accessories and Supplies Kodak Thermal Paper Types, Sizes, and Image SizesIntroduction Setting up the 8500 Printer Operating the 8500 Printer CONTENTSTroubleshooting Site Specifications Accessories and Supplies Kodak Thermal Paper Types, Sizes, and Image Sizes ContIntroduction Setting up the 8500 Printer Operating the 8500 Printer CONTENTSCanceling the continuous printing Handling and Storing PrintsA relative humidity between 30% and 50% is ideal Keeping the 8500 Printer in Good Working Condition Cleaning the 8500 Printer CAUTION NEVER USE ABRASIVES OR HARSH CHEMICALS TOTroubleshooting This chapter contains the following sectionsIntroduction Light Indications and How to Resolve ThemTroubleshooting Site Specifications CONTENTSIf the Printer Does Not Operate Correctly Site Specifications Setting up theTroubleshooting Accessories andTroubleshooting Site Specifications Accessories and Supplies Clearing a Paper Jam from the Ribbon Cartridge AreaIntroduction Setting up the 8500 Printer Operating the 8500 Printer CONTENTSTroubleshooting Site Specifications Accessories and Supplies IMPORTANT Do not put partially-fed paper back into the paper trayIntroduction Setting up the 8500 Printer Operating the 8500 Printer CONTENTSTroubleshooting Site Specifications Accessories and Supplies Clearing a Paper Jam from the Front AreaIntroduction Setting up the 8500 Printer Operating the 8500 Printer IMPORTANT Do not put partially-fed paper back into the paper trayTroubleshooting Site Specifications Accessories and Supplies Clearing a Paper Jam from the Back AreaIntroduction Setting up the 8500 Printer Operating the 8500 Printer CONTENTSRepairing a Torn Ribbon Troubleshooting Site Specifications Accessories and Supplies Cleaning the Thermal HeadIntroduction Setting up the 8500 Printer Operating the 8500 Printer CONTENTS Wipe the full length of the area always in one direction Repacking the Printer Troubleshooting Site Specifications Accessories and Supplies Getting Additional HelpIntroduction Setting up the 8500 Printer Operating the 8500 Printer CONTENTSPossible Cause ERROR light off, MEDIA light redPossible Solution Introduction Setting up the 8500 Printer Operating the 8500 PrinterIntroduction Setting up the 8500 Printer Operating the 8500 Printer ERROR light red, MEDIA light offPossible Solution Troubleshooting Site Specifications Accessories and SuppliesIntroduction Setting up the 8500 Printer Operating the 8500 Printer ERROR light red, MEDIA light redPossible Solution Troubleshooting Site Specifications Accessories and SuppliesPossible Solution 8500 Printer does not turn onPrinting takes much longer than usual Possible SolutionIntroduction Setting up the 8500 Printer Operating the 8500 Printer Nothing happens when a job is sentPossible Solution Troubleshooting Site Specifications Accessories and SuppliesPossible Solution White or colored lines and scratchesWhite or multicolored spots appear on the prints Possible SolutionPossible Solution Smudges, smears and fingerprintsPaper does not feed Possible SolutionIntroduction Setting up the 8500 Printer Operating the 8500 Printer 8500 Printer does not respond when you press buttonsPossible Solution Troubleshooting Site Specifications Accessories and SuppliesPrinter dimensions Site SpecificationsPrinter Specifications Printer weightOperating Environment Power RequirementsPower consumption Voltage/frequencyAccessory Accessories and SuppliesAccessories Ribbonsprint paper PaperKodak Professional Ektatherm Catalog Number