66 www.kodak.com/go/aiosupport
8
Troubleshooting

Basic troubleshooting

Some problems can be resolved quickly by power cycling the printer: Turn off your

printer. Wait five seconds. Turn on the printer.

Use the following information to help troubleshoot problems with your printer.

Problem Possible Solutions
Printer does not
power on •Make sure you are using the power cord that came with
your printer.
•Make sure the power cord is connected to the AC adapter
and is plugged into an outlet or power strip.
•If the USB 2.0 cable was disconnected from the printer,
then reconnected, or if power to the printer was
interrupted, restart the computer.
Printer not detected •Make sure your printer is plugged in and turned on.
•If you are using a USB cable, make sure:
– you have a USB 2.0 cable.
– that the USB cable is connected to both your printer and
your computer.
•If you are using a wireless connection, make sure:
– the printer is connected to your wireless network (check
the Wi-Fi connectivity LED and the SSID).
– your router is transmitting data.
– the firewall (excluding WINDOWS Firewall) is allowing
the services needed for your printer.
For additional information, go to
www.kodak.com/go/inkjetnetworking.
Wireless
connectivity
For wireless connectivity issues, go to
www.kodak.com/go/inkjetnetworking.
Printhead carriage
jam •Open the printer access door and clear any obstructions.
•Check that the printhead and ink cartridges are installed
correctly.
(The printhead and ink cartridges are installed correctly
when you hear them click into place.)
Print quality •For best results, use KODAK Paper or a paper with the
COLORLOK Technology logo on the package.
•Make sure the paper is loaded correctly (see Loading paper,
page 16).
For more information, go to www.kodak.com/go/itg, select
All-in-one printer, then Print Quality (missing colors, blank
prints, etc).