Troubleshooting, Basic troubleshooting | Kodak ESP 7200 Series

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Troubleshooting

Basic troubleshooting

Some problems can be resolved quickly by power cycling the printer: Turn off your printer. Wait five seconds. Turn on the printer.

Use the following information to help troubleshoot problems with your printer.

	Problem		Possible Solutions


	Printer does not		• Make sure you are using the power cord that came with
	power on		• Make sure you are using the power cord that came with
	power on		your printer.
			your printer.
			• Make sure the power cord is connected to the AC adapter
			and is plugged into an outlet or power strip.
			• If the USB 2.0 cable was disconnected from the printer,
			then reconnected, or if power to the printer was
			interrupted, restart the computer.

	Printer not detected		• Make sure your printer is plugged in and turned on.
			• Make sure your printer is plugged in and turned on.
			• If you are using a USB cable, make sure:
			– you have a USB 2.0 cable.
			– that the USB cable is connected to both your printer and
			your computer.
			• If you are using a wireless connection, make sure:
			– the printer is connected to your wireless network (check
			the Wi-Fi connectivity LED and the SSID).
			– your router is transmitting data.
			– the firewall (excluding WINDOWS Firewall) is allowing
			the services needed for your printer.
			For additional information, go to
			www.kodak.com/go/inkjetnetworking.

	Wireless		For wireless connectivity issues, go to
	connectivity		www.kodak.com/go/inkjetnetworking.

	Printhead carriage		• Open the printer access door and clear any obstructions.
	jam		• Open the printer access door and clear any obstructions.
	jam		• Check that the printhead and ink cartridges are installed
			• Check that the printhead and ink cartridges are installed
			correctly.
			(The printhead and ink cartridges are installed correctly
			when you hear them click into place.)

	Print quality		• For best results, use KODAK Paper or a paper with the
			• For best results, use KODAK Paper or a paper with the
			COLORLOK Technology logo on the package.
			• Make sure the paper is loaded correctly (see Loading paper,
			page 16).
			For more information, go to www.kodak.com/go/itg, select
			All-in-one printer, then Print Quality (missing colors, blank
			prints, etc).

66		www.kodak.com/go/aiosupport

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Kodak ESP 7200 Series manual Troubleshooting, Basic troubleshooting, Problem Possible Solutions, Prints, etc

Contents

Kodak ESP 7200 Series All-in-One Printer User GuidePage Table of contents Troubleshooting Product and Safety SpecificationsScanning Maintaining Your Printer Iii Page Printer Overview Components Feature Description Control panel Home Center Software Configuring Your Printer Configuring printer settings Connecting to a wireless network Connecting to a listed networkBefore you connect Configuring Your Printer Connecting to an unlisted network Using WPS to connect to a Wi-Fi network With Push Button Configuration selected, press OK Setting up an IP address Dynamic Dhcp Automatic Private Manual Static Verifying the network configuration Printing the network configurationConnecting to another Kodak All-in-One Printer Select Network Wireless/WiFi, then click Next Changing from USB to wireless connection Adding a network connection to a USB-connected computer Changing from USB to Ethernet connection If your printer is connected to a computer with MAC OS Select Network Ethernet cable, then click Next Handling Paper Paper typesPaper sizes Envelope sizes Loading paper Loading paper in the main paper tray Paper stop Output tray extender Loading legal-size paper in the main paper tray Paper tray extender Output tray extender Paper stop Loading the photo paper tray Handling Paper Loading envelopes Handling Paper Switching paper trays PrintingPress to select Copy Photo or View and Print Photos Printing documents Printing two-sided documentsAutomatic two-sided printing Select Automatically with Duplexer Manual two-sided printing Automatic two-sided printing from a computer with MAC OSShort-Edge binding Manual two-sided printing from a computer with Windows OS Printing pictures Manual two-sided printing from a computer with MAC OSSelect File Print Using default settings to print a picture Printing from a memory card or USB-connected deviceMS/XD/SD Card slot CF Card slot Front USB port Changing the settings and printing a picture Settings Description Print Photos Option Settings Description Printing tagged pictures Printing panoramic pictures Zooming and cropping pictures Printing pictures or documents from a wireless device Printing from a Bluetooth Technology enabled device Transferring pictures to a computer Transferring pictures to a Windows OS-based computerTransferring pictures to a Macintosh Computer Using the default settings to copy a document CopyingCopying a document Adjusting the settings and copying a document Copy Document Setting Description Copy Document Setting Description Option Changing the number of copies of a document Enlarging or reducing a document Darkening or lightening a copy Using the default settings to copy a photograph Copying a photograph Adjusting the settings and copying a photograph Copy Photo Option Setting Description Also appear X 11 or A4 Plain Paper Quality Normal Changing the number of copies of a photograph Enlarging or reducing a photograph Darkening or lightening a copy of a photograph Select Tools and Documentation Select Printer Scan Settings ScanningBefore you begin scanning Scanning from the computer Scanning multiple pictures simultaneously Scan Option Settings Description Scanning from the control panel Document see Changing the scan General care and cleaning Maintaining Your Printer Cleaning the scanner glass and document backing Kodak ESP 7200 Series All-in-One Printer Replacing ink cartridges Remove the protective cap from the cartridge Maintaining Your Printer Replacing the printhead Maintaining Your Printer Kodak ESP 7200 Series All-in-One Printer Maintaining Your Printer To update the software To update the printer firmwareUpdating the software and printer firmware Click Tools and Documentation Monitoring and adjusting printer performance To update the firmwareChecking ink levels Resetting factory defaults Troubleshooting Basic troubleshootingProblem Possible Solutions Prints, etc All-in-one printer , then Paper jam For more troubleshooting information Getting help on the Web Power status light Wi-Fi status lightPower light What it means Status lights Product and Safety Specifications Features and SpecificationsPhoto printing features Print performance Copy document features Copy photo featuresScanning features Bottom input paper tray Top input paper trayOutput paper tray Ink cartridges Physical specifications WarrantySoftware support System requirements Computer with Windows OSComputer with MAC OS Computer Minimum Paper types supported Paper sizes supported Photos 4 x 6 in x 152 mm 4 x 7 in x 178 mm Safety information LCD screen safety Ink cartridge safety Regulatory complianceFCC statement Canadian statements German compliance statementIndustry Canada IC Radiation Exposure Statement Energy Star Qualified Warranty Information Limited WarrantyLimited Warranty Coverage Limitations Your Rights Outside the United States and Canada Declaration of Conformity Manufacturers Name Index Numerics Paper tray Document, 40 photo Connectivity LED, 2 status light, 69 supported technology