Symptom

Cause

Solution

There are

One or more of the

Remove the toner cartridges and

toner

toner cartridges are

check for damage. If it is damaged,

smudges or

defective or installed

replace it.

residual

incorrectly.

 

images.

 

 

The fuser separator

Return the fuser separator levers to the

 

 

levers are adjusted

plain paper setting.

 

for envelope printing.

 

There are

The media transfer

Clean the media transfer roller.

toner

roller is dirty.

 

If you think the transfer roller should be

smudges on

 

 

replaced, contact Technical Support

the back side

 

 

with the error information.

of the page

 

 

 

The media path is

Print several blank sheets and the

(whether or

dirty with toner.

excess toner should disappear.

not it has

been

One or more of the

Remove the toner cartridges and

duplexed).

toner cartridges are

check for damage. If it is damaged,

 

defective.

replace it.

 

 

 

 

The drum cartridge is

Remove the drum cartridge and check

 

defective.

for damage. If it is damaged, replace it.

 

 

 

Abnormal

The laser lens is dirty.

Clean the laser lens.

areas (white,

 

 

A toner cartridge may

Remove the toner cartridges with the

black, or

be defective.

color causing the abnormal image.

color) appear

in a regular

 

Replace it with a new toner cartridge.

The drum cartridge is

Remove the drum cartridge and check

pattern.

defective.

for damage. If it is damaged, replace it.

 

188

Solving Problems with Printing Quality

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Konica Minolta C10 manual Solving Problems with Printing Quality