ReturnAuthorization Procedure
IMPORTANT
ffyou believe there is a problemwith your component,pleasecontact your dealer, dis- tributor, or the ~IP factory to discussthe problembefore youreturn the componentfor
repair. Toexpediteservice, yo maywishto u
complete and
To return a productto KrelP, pleasefol- low this procedureso that wemayserve youbetter:
1.Obtain a Return Authorization Number
(R/A number)andshipping addressfrom the Krell®ServiceDepartment.
2.Insureandacceptall liability for loss or
damageto the product during shipment
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to the Krell factory andprepayall ship- ping charges. Theproduct mayalso be handdelivered if arrangementswith the Service Departmenthave been madein advance. Proof of purchase may be required for warrantyvalidation at the timeof handdelivery.
3.Usethe original packagingto insure the safetransit of the productto the factory, dealer, or distributor. Theuse of any packagingmaterial other than the origi-
nal packagingmaterials is not recom- mendedKrell. ®may,at its discretion, return a product in newpackagingand
bill the ownerfor suchpackagingif the productreceivedby Krell®wasboxedin
packaging wasso damagedthatit was unusable.If Krell ®determinesthat new packagingis required, the ownerwill be notified beforethe productis returned.To
contactyourauthorizedKrell®dealer,dis- tributor, or the Krell®ServiceDepartment for assistance.
Krell ®is not responsible for any damage
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incurredin transit. Krell will file claimsfor damagesas necessary for products dam- agedin transit to the factory. Theowneris responsiblefor filing claims for shipping damagesthat occur during the return ship- ment.
Replacementparts and/or products will be furnished on an exchangebasis only; any parts and/orproductsreturnedto Krell®for
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exchangebecomethe property of Krell
Noexpressedor implied warranty is made for any Krell®productdamagedby accident, abuse,misuse,natural or personaldisaster, or unauthorizedmodification.
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In the eventKrell receivesa productfor war- ranty service whichhasbeenmodifiedin any waywithout Krell ®authorization, all war- rantiesonthat productwill bevoid, Theprod- uct will bereturnedto original factory layout specifications at the owner'sexpensebefore it is repaired.All repairs requiredafter the producthasbeenreturnedto original factory specificationwill bechargedto the customer, at currentparts andlabor rates.
To contact the Krell ®ServiceDe~artment
TEL
9:00 AMto 5:00 PMEST
FAX
Audio+ VideoStandard
PRODUCTSERIALNUMBER
~'~ register yourproductfor warrantybenefits,
completeandreturn the WarrantyRegistration Card enclosed in the shipping box within 15
days of purchase.
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