Chapter 6 Troubleshooting and Maintenance

Removal Procedure for JAM-C

The procedure for resolving JAM-C instructs you, after removing the first jammed sheet, to search for more sheets. There may be cases when a few sheets of media remain inside the printer. In some circumstances, for example when a duplex unit has been fitted, it is possible to have several sheets in the printer at different locations at the same time.

CAUTION! During and immediately after the printer’s operation, avoid touching the fuser unit and the area around it because they remain hot enough to cause burns. Turn off the printer and wait for 30 minutes or more. After the printer has fully cooled, remove the jammed media.

Exit tray

Fuser unit

Jammed media 1. Carefully pull the jammed media toward yourself. If it comes easily carry on pulling to remove it com- pletely. Otherwise, stop pulling as it may be torn.

Back cover 2. Pull the lever on the Back cover to unlock the back cover, and support it as the back cover hinges opens fully.

XKeep the top cover fully open.

 

Lever

Release levers

3. Pull up the two green release levers.

 

Do not attempt to pull up the

 

jammed sheet yet. The toner

 

which has not been fixed may

 

adhere to the fuser unit, causing

 

print quality problems.

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