Chapter 6 Troubleshooting and Maintenance

2. Carefully pull the jammed media toward yourself.

X Do not forcibly pull the media when it is not likely to come out.

X Look into the holder for the paper tray, and visually check out to see if any media or its fragments are left.

If you succeed in pulling out the media, go to step (3). If not, remove the media from the rear of the printer in accordance with removal procedure for JAM-B.

3. Make sure that the four corners of the media are set firmly in the paper tray. Then, put back the paper tray.

If JAM-A occurs often

If JAM-A occurs often, check out the cause and take necessary actions according to the table below.

Item

Possible cause

Action

Page

 

 

 

 

Paper tray

Too many sheets of

Limit the amount of

3-4

 

media are loaded.

media in the tray so it is

 

 

 

below the sheet limit indi-

 

 

 

cation inside the tray.

 

 

 

 

 

 

The media guide posi-

Adjust the media guide

3-4

 

tion does not match the

position to match the

 

 

media size.

media size.

 

 

 

 

 

Inside of the

The print media is stuck

Remove the stuck media.

6-8

printer

inside the printer.

 

 

 

 

 

 

 

The print media remains

Remove the media

6-10

 

behind the back cover or

remains.

 

 

inside the media feeder

 

 

 

cover.

 

 

 

 

 

 

6-9