1 Get Started
Phone Accessories
To shop for accessories for your phone, visit www.virginmobileusa.com or
Find the Serial Number
To activate your Virgin Mobile account, you need your phone's serial number.
From Menu > Settings > Phone info, select My phone number to find your phone’s serial number.
You can also dial ##6343# (##MEID#) from the main screen, then select MEID to display your phone’s serial number, which appears as MEID (dec).
Activate your Account
Before using your phone, you need to activate its service with Virgin Mobile. To activate your Virgin Mobile account:
•Go to www.virginmobileusa.com and click on Activate, or
•Call Virgin Mobile USA at
Program your Phone
Once you have activated your account, you need to program your Virgin Mobile phone number into your phone. When ready, follow these steps:
1.Turn on your phone.
2.Dial ##VIRGIN# (that’s
3.Select Activate phone.
4.To activate your phone, select Yes at the prompt.
5.When your phone connects to the network, select Start at the prompt.
6.When your phone displays your new Virgin Mobile phone number, write it down.
7.Select Finish to complete the activation process. Your phone restarts by itself.
It may take a couple hours for Virgin Mobile to set you up on their network. They will send you a text message to let you know when you can start making calls. It may also take up to 4 hours for VirginXL, Voicemail, and
to work.
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