Purchasing accessories
To purchase accessories for your new phone, such as a
Finding your phone’s serial number
To activate your Virgin Mobile account, you need your phone's serial number. With your phone turned on, select Menu > Settings > Phone info > My Phone Number to find your phone’s serial number. You can also dial ##6343# from the main screen to display your phone’s serial number.
Phone activation
Step 1: Activating your Virgin Mobile account
Before you can start talking, messaging, or downloading, you need to activate service with Virgin Mobile. To activate your Virgin Mobile account:
•Go to www.virginmobileusa.com and click on Activate.
•Call Virgin Mobile At Your Service at
Step 2: Programming your phone
Once your account is activated, you’ll need to program your Virgin Mobile phone number into your phone. When you are ready, follow these steps to program your phone:
1.Turn on your phone.
2.Dial ##VIRGIN# (that's #-#-8-4-7-4-4-6-#).
3.You are now in the Programming menu. Select “Activate Phone” and press “OK”.
4.Your screen will say, “Do you want to activate your phone now?” Select “Yes”.
5.Your phone will connect to the network, and then the screen will say “Hi. Press Start to continue the activation process”. Scroll down to “Start” and hit “OK”.
6.Your phone will say “We’re getting your phone number for you,” then your phone will display your new Virgin Mobile phone number. Write it down.
7.Scroll down to “Finish” and hit “OK” to complete the activation process. Your phone will turn off and back on by itself.
It might take a couple of hours for VIrgin Mobile to set you up on their network. You'll receive a text message from Virgin Mobile to let you know when you can start making calls. Also, it may take up to 4 hours for VirginXL, Voicemail, and
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