14GETTING HELP
Customer Support
To contact Virgin Mobile’s customer support department for information about your phone, account history, call coverage area, and specific features available to you, such as call forwarding or voicemail:
•Go to www.virginmobileusa.com.
•Dial *VM from your Virgin Mobile phone.
•Dial
For questions about the phone features, refer to the materials provided with your phone, or visit www.virginmobileusa.com.
For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:
•Web site:
•Email:
•Phone:
Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:
•The name of your service provider: Virgin Mobile.
•The actual error message or problem you are experiencing.
•The steps you took to reproduce the problem.
•The phone’s mobile equipment ID (serial number). To locate the serial number, select Menu > Settings > Phone info >
My phone number and scroll down to Serial number.
Qualified service
If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service.
Phone accessories
To shop for phone accessories, visit
Product evaluation
To participate in the testing and evaluation of Kyocera Wireless Corp. products, including cellular or PCS phones, visit
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