12: Troubleshooting

Technical Support

If you are experiencing an error that is not described in this chapter, or if you are unable to fix the error, you have the following options:

Technical Support US

Check our online knowledge base or send a question to Technical Support at http://www.lantronix.com/support.

Phone: (800) 422-7044 (US Only) (949) 453-7198

Technical Support Europe, Middle East, and Africa

Phone: +33 (0)1 39 30 41 72

+49 (0) 180 500 13 53 (Germany Only)

Email: eu_techsupp@lantronix.com or eu_support@lantronix.com

Firmware downloads, FAQs, and the most up-to-date documentation are available at www.lantronix.com/support.

When you report a problem, please provide the following information:

Your name, and your company name, address, and phone number 

Lantronix model number

Lantronix MAC number

Software version (on the first screen shown when you Telnet to port 9999)

Description of the problem

Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem).

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Lantronix 900-588 manual Technical Support US, Phone 800 422-7044 US Only 949