Technical Support US | Lantronix 900-588 specification

12: Troubleshooting

Technical Support

If you are experiencing an error that is not described in this chapter, or if you are unable to fix the error, you have the following options:

Technical Support US

Check our online knowledge base or send a question to Technical Support at http://www.lantronix.com/support.

Phone: (800) 422-7044 (US Only) (949) 453-7198

Technical Support Europe, Middle East, and Africa

Phone: +33 (0)1 39 30 41 72

+49 (0) 180 500 13 53 (Germany Only)

Email: eu_techsupp@lantronix.com or eu_support@lantronix.com

Firmware downloads, FAQs, and the most up-to-date documentation are available at www.lantronix.com/support.

When you report a problem, please provide the following information:

Your name, and your company name, address, and phone number 

Lantronix model number

Lantronix MAC number

Software version (on the first screen shown when you Telnet to port 9999)

Description of the problem

Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem).

Micro125 User Guide

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Lantronix 900-588 manual Technical Support US, Phone 800 422-7044 US Only 949

Contents

User Guide Lantronix Corporate Headquarters Technology Drive Irvine, CA 92618, USA Toll Free Phone FaxTechnical Support Sales Offices Date Rev Firmware Comments Table of Contents Configuration via Telnet or Serial Port Setup Mode Setup Mode Advanced Settings Problems and Error Messages Technical Support List of Figures List of Tables Using This Guide Purpose and AudienceChapter Summary Remaining chapters in this guide include DeviceInstaller Online Help Additional DocumentationDocument Description Micro125 Integration Guide Introduction CapabilitiesApplications Configuration Methods Protocol SupportAddresses and Port Numbers Hardware Address IP Address Port Numbers Physically Connecting the Unit Getting StartedRequired Information 10/100 Ethernet Getting Started Using DeviceInstaller Installing DeviceInstallerTo install DeviceInstaller Assigning an IP Address Accessing the Micro125 Using DeviceInstaller Viewing the Current ConfigurationDeviceInstaller provides a view of the units configuration To view the units current settings Comments Device FamilyType Hardware Address Upgradeable Configurable PinsSetup Supports 230K Baud Firmware Configuration Using Web Manager Accessing Web-Manager Using DeviceInstaller Web-Manager Login Window Lantronix Web-Manager Network Configuration Network ModeAutomatic IP Address Configuration Select Obtain IP address automatically Static IP Address Configuration Select Use the following IP configurationEnter the following as necessary To assign an IP address manually Ethernet Configuration Ethernet Settings DescriptionTo specify how data will be transmitted Auto Negotiate Server Configuration To configure the Micro125’s device server settingsServer Configuration Description Settings Host List Configuration To configure the Micro125’s host listAdvanced Settings Description On the main menu, click Hostlist Channel 1 and Channel 2 Configuration Retry SettingsRetry Settings Description Host Information Serial Settings To configure the channel’s serial settingsChannel Setting Description Port Settings Description Pack Control Settings Description Flush Input Buffer Settings Description Flush Output Buffer Description SettingsWith Active Connect With Passive Connect Connection Settings TCP To configure a channel’s TCP settings Connect Protocol Setting Description Passive Connection Mode Description SettingsActive Connection Mode Description Settings Available fields, enter or modify the following information Endpoint Configuration Description Settings Common Option Settings DescriptionDisconnect Mode Settings Description Connection Settings UDP To configure a channel’s UDP settingsInactivity Timeout Check EOT Ctrl-D Apply Settings Datagram Mode Description SettingsConnection Protocol Description Apply Defaults Applying Settings Configuration via Telnet or Serial Port Setup Mode Accessing Setup ModeTelnet Connection Serial Port Connection To establish a Telnet connectionClick OK. The following information displays Exiting Setup Mode To exit setup mode, utilize one of the following two options Setup Mode Server Configuration Server Configuration OptionThis chapter explains how to configure the network settings IP Address Set Gateway IP Address Netmask Number of Bits for Host PartSet DNS Server IP Address Standard IP Network Netmasks Change Telnet/Web-Manager Password Dhcp Name Setup Mode Channel Configuration ChannelsBaudrate Interface Mode Following table displays available I/F Mode optionsMode Option Common I/F Mode Setting Binary Hex Flow Port NumberUse the following table to select flow control options Connect Mode Enter Connect Mode options in hexadecimal notationConnect Mode Options Connect Mode Option Response Active Startup Manual Connection Address Example C121.2.4.5/1C28.10/12 C0.0.0.0/0 To enable the hostlist Hostlist Option Modem Mode Modem Mode DescriptionDatagram Type Datagram Type Description Modem Mode Messages Full Verbose Command was executed without errorMessage Meaning Network connection has been established Send the Escape Sequence +++ in Modem Mode Modem Mode Function Command Show IP addr after Ring Auto Increment Source PortRemote IP Address Remote Port 11. Disconnect Mode Options Disconnect Mode Option Flush Mode Buffer Flushing Pack ControlOption DisConnTime Inactivity Timeout Packing IntervalTrailing Characters Send Characters Channel Port Password Send CharactersTelnet Terminal Type Setup Mode Advanced Settings Expert Settings OptionDefault settings are listed below Device Details Settings Description ARP Cache Timeout in Seconds Disable Monitor Mode at BootupTCP Re-transmission Timeout Enable Alternate MAC Security Settings Option Disable SnmpDisable Telnet Setup Select 6 to configure security settings Disable Tftp Firmware Upgrade Disable Port 77FE HexDisable Web Server Disable Web Setup Enable Enhanced Password To configure AES encryption on the Micro125 Default Settings Option Channel 1 and Channel 2 Configuration DefaultsExpert Settings Defaults Channel Setting Default Configuration Security Settings Defaults Security Setting Default Configuration Firmware Upgrades Using Tftp Graphical User InterfaceObtaining Firmware Reloading Firmware To download new firmware from a computer Using Tftp Command Line Interface Firmware Upgrades To recover firmware Monitor Mode Entering Monitor Mode Using the Serial PortEntering Monitor Mode Using the Network Port Monitor Mode Commands Monitor Mode Commands Command Command Name FunctionG0, G1, ....,Ge, Gf S0, S1,...,Se, Sf Response Meaning Troubleshooting Problems and Error MessagesProblem/Message Reason Solution Troubleshooting Caps Lock is not on Correctly to make a good socket Technical Support Technical Support USPhone 800 422-7044 US Only 949 Technical Support Europe, Middle East, and Africa Binary to Hexadecimal Conversions Converting Binary to HexadecimalConversion Table Decimal Binary Hex Scientific Calculator