•backuporsecureallprogramsanddatacontainedintheproduct;
•providetheServiceProviderwithallsystemkeysorpasswor ds;
•providetheServiceProviderwithsufcient,free,andsafeaccesstoyourfacilitiestoperformservice;
•removealldata,includingcondentialinformation,proprietaryinformationandpersonalinformation,from
theproductor ,ifyouareunabletoremoveanysuchinformation,modifytheinformationtopreventits
accessbyanotherpartyorsothatitisnotpersonaldataunderapplicablelaw.TheServiceProvidershall
notberesponsibleforthelossordisclosureofanydata,includingcondentialinformation,proprietary
information,orpersonalinformation,onaproductreturnedoraccessedforwarrantyservice;
•removeallfeatures,parts,options,alterations,andattachmentsnotcoveredbythewarranty;
•ensurethattheproductorpartisfreeofanylegalrestrictionsthatpreventitsreplacement;
•ifyouarenottheownerofaproductorpart,obtainauthorizationfromtheownerfortheServiceProvider
toprovidewarrantyservice.
WhatYourServiceProviderWillDotoCorrectProblems
WhenyoucontactaServiceProvider,youmustfollowthespeciedproblemdeterminationandresolution
procedures.
TheServiceProviderwillattempttodiagnoseandresolveyourproblembytelephone,e-mailorremote
assistance.TheServicePr ovidermaydirectyout odownloadandinstalldesignatedsoftwareupdates.
Someproblemsmayberesolvedwithareplacementpartthatyouinstallyourselfcalleda“Customer
ReplaceableUnit”or“CRU. ”Ifso,theServiceProviderwillshiptheCRUtoyouforyoutoinstall.
Ifyourproblemcannotberesolvedoverthetelephone;throughtheapplicationofsoftwareupdatesor
theinstallationofaCRU,theServiceProviderwillarrangeforserviceunderthetypeofwarrantyservice
designatedfortheproductunder“Part3-Warr antyServiceInformation”below.
IftheServiceProviderdeterminesthatitisunabletor epairyourproduct,theServiceProviderwillreplace
itwithonethatisatleastfunctionallyequivalent.
IftheServiceProviderdeterminesthatitisunabletoeitherrepairorreplaceyourproduct,yoursole
remedyunderthisLimitedWarr antyistoreturntheproducttoyourplaceofpur chaseortoLenovofora
refundofyourpurchaseprice.
ReplacementProductsandParts
Whenwarrantyserviceinvolvesthereplacementofaproductorpart,thereplacedproductorpartbecomes
Lenovo’spropertyandthereplacementproductorpartbecomesyourproperty.OnlyunalteredLenovo
productsandpartsareeligibleforreplacement.ThereplacementproductorpartprovidedbyL enovomay
notbenew,butitwillbeingoodworkingorderandatleastfunctionallyequivalenttotheoriginalproductor
part.Thereplacementproductorpartshallbewarrantedforthebalanceoftheperiodremainingonthe
originalproduct.
UseofPersonalContactInformation
Ifyouobtainserviceunderthiswarranty,youauthorizeLenovotostore,useandprocessinformationabout
yourwarrantyserviceandyourcontactinformation,includingname,phonenumbers,address,ande-mail
address.Lenovomayusethisinformationtoperformserviceunderthiswarranty .Wemaycontactyouto
inquireaboutyoursatisfactionwithourwarrantyserviceortonotifyyouaboutanyproductrecallsorsafety
issues.Inaccomplishingthesepurposes,youauthorizeLenovototransferyourinformationtoanycountry
wherewedobusinessandtoprovideittoentitiesactingonourbehalf.Wemayalsodiscloseitwhere
requiredbylaw.Lenovo’sprivacypolicyisavailableatwww.lenovo.com/.
28ThinkPadUSBKeyboardwithTrackPointUserGuide