Software problems
Select your symptom from the following list:
•“When using a sort feature, dates do not sort in the correct order” on page 103
•“Software does not work as expected” on page 103
When using a sort feature, dates do not sort in the correct order
Symptom: When using a sort feature, dates do not sort in the correct order.
Action: Some software developed before the year 2000 used only the last two digits of a year to sort dates, always assuming the first two digits were 19. Consequently, these programs sort dates out of order. Check with your software manufacturer to see if any updates are available. Many software manufacturers make updates available from the World Wide Web.
Software does not work as expected
Symptom: Software does not work as expected.
Actions:
•Most software programs have
•If you are having difficulty with the Windows operating system or one of its components, refer to the Windows help system. It is accessible from the Windows Start menu.
•To determine if problems are caused by newly installed software, verify that:
–Your computer has the minimum memory requirements needed to use the software. See the information supplied with the software to verify memory requirements. (If you just installed an adapter or memory, you might have a
–The software is designed to operate on your computer.
–Other software works on your computer.
–The software you are using works correctly on another computer.
•If you received any error messages while using the software program, see the printed documentation supplied with the software or the help system for that software for a description of the messages and solutions to the problem.
•Check with your software manufacturer to see if any updates are available. Many software manufacturers make updates available from the World Wide Web.
•If the software program used to work correctly, but does not work correctly now, do the following:
–On the Windows 7 operating system, click Start ➙ Control Panel ➙ System and Security ➙ System
➙ System Protection ➙ System Restore. Then, follow the instructions on the screen.
–On the Windows 8 operating system, open Control Panel and click System and Security ➙ System ➙ System Protection ➙ System Restore. Then, follow the instructions on the screen.
•If you are unable to resolve the problem through other methods, uninstall the software program and reinstall it.
If these actions do not correct the problem, you might need technical assistance. Contact your software manufacturer or see Chapter 11 “Getting information, help, and service” on page 107 for details.
Chapter 10. Troubleshooting and diagnostics 103