Troubleshooting (continued)
Internet Camera Installation
Q: Why does the Internet Camera work locally but not externally?
A1: Might be caused from the firewall protection. Check the Internet firewall with your system administrator. The firewall may need to have some settings changed in order for the Internet Camera to be accessible outside your local LAN.
A2: Make sure that the Internet Camera isn’t conflicting with any web server you may have running on your network.
A3: The default router setting might be a possible reason. Check that the configuration of the router settings allow the Internet Camera to be accessed outside your local LAN.
Q:Why does a series of broad vertical white lines appear through out the image?
A:It could be that the CMOS sensor (a square panel situated behind the lens that measures the light signals and changes it into a digital format so your computer can present it into an image that you are familiar with) has become overloaded when it has been exposed to bright lights such as direct exposure to sunlight or halogen lights. Reposition the Internet Camera into a more shaded area immediately as prolonged exposure to bright lights will damage the CMOS sensor.
Q: The focus on the Internet Camera is bad, how can I correct it?
A1: Adjust the Internet Camera focus manually as described in “Adjusting the Internet Camera Focus” in the Appendix section of this manual on page 89.
A2: If you have previously changed the supplied
Q: Noisy images occur. How can I solve the problem?
A1: The video images might be noisy if the Internet Camera is used in a very low light environment. To solve this issue you need more lighting.
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