vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the Parts Listingsection in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Error code

Description

Action

 

 

 

 

3808000

IMM communication failure

1.

Remove power from the server for 30 seconds,

 

 

 

 

 

and then reconnect the server to power and

 

 

 

restart it.

 

 

2.

Update the IMM firmware.

 

 

3.

(Trained service technician only) Replace the

 

 

 

system board.

 

 

 

 

3808002

Error updating system configuration to IMM

1.

Remove power from the server, and then

 

 

 

 

 

reconnect the server to power and restart it.

 

 

2.

Run the Setup utility and select Save Settings.

 

 

3.

Update the firmware.

 

 

 

 

3808003

Error retrieving system configuration from

1.

Remove power from the server, and then

 

IMM

 

 

reconnect the server to power and restart it.

 

 

 

 

 

2.

Run the Setup utility and select Save Settings.

 

 

3.

Update the IMM firmware.

 

 

 

 

3808004

IMM system event log full

v

When out-of-band, use the IMM Web interface or

 

 

 

IPMItool to clear the logs from the operating

 

 

 

system.

 

 

v When using the local console:

 

 

 

1. Run the Setup utility.

 

 

 

2. Select System Event Logs.

 

 

 

3. Select Clear System Event Log.

 

 

 

4. Restart the server.

 

 

 

 

3818001

Core Root of Trust Measurement (CRTM)

1.

Run the Setup utility, select Load Default

 

update failed

 

 

Settings, and save the settings.

 

 

 

 

 

2.

(Trained service technician only) Replace the

 

 

 

system board.

 

 

 

 

3818002

Core Root of Trust Measurement (CRTM)

1.

Run the Setup utility, select Load Default

 

update aborted

 

 

Settings, and save the settings.

 

 

 

 

 

2.

(Trained service technician only) Replace the

 

 

 

system board.

 

 

 

 

3818003

Core Root of Trust Measurement (CRTM)

1.

Run the Setup utility, select Load Default

 

flash lock failed

 

 

Settings, and save the settings.

 

 

 

 

 

2.

(Trained service technician only) Replace the

 

 

 

system board.

 

 

 

 

3818004

Core Root of Trust Measurement (CRTM)

1.

Run the Setup utility, select Load Default

 

system error

 

 

Settings, and save the settings.

 

 

 

 

 

2.

(Trained service technician only) Replace the

 

 

 

system board.

 

 

 

 

Chapter 8. Troubleshooting 151

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Lenovo 6529, 6523, 6524, 6530, 6525, 6522, 6526, 6528 manual Select System Event Logs

6529, 6526, 6522, 6523, 6528 specifications

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