Lexmark 030, 24Z0000, C925 Solving paper feed problems

Solving paper feed problems

Paper frequently jams

These are possible solutions. Try one or more of the following:

CHECK THE PAPER

Use recommended paper and specialty media. For more information, s ee the chapter about paper and specialty

media guidelines.

MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY

Make sure the stack of paper you load does not exceed the maximum stack he ight indicated in the tray or on the

multipurpose feeder.

CHECK THE PAPER GUIDES

Move the guides in the tray to the correct positions for the paper size loaded.

THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY

•Load paper from a fresh package.

•Store paper in its original wrapper until you use it.

Paper jam message remains after jam is cleared

CHECK THE PAPER PATH

The paper path is not clear. Clear jammed paper from the entire paper path, and then touch Continue.

Jammed pages are not reprinted

TURN ON JAM RECOVERY

1From the home screen, navigate to:

> Settings > General Settings > Print Recovery

2Touch the arrows next to Jam Recovery until On or Auto appears.

3Touch .

Troubleshooting 194

Contents

Main Contents Loading paper and specialty media............................................................69 Paper and specialty media guide................................................................78 Understanding printer menus....................................................................92 Securing the memory before moving the printer......................................147 Page Page Safety information Page Learning about the printer Thank you for choosing this printer! Finding information about the printer ? Selecting a location for the printer Printer configurations Page Understanding the printer control panel Understanding the home screen Understanding the home screen 13 Understanding the home screen Using the touch-screen buttons Sample touch screen Other touch-screen buttons Features Understanding the home screen 16 Setting up and using the home screen applications Finding the IP address of the printer Accessing the Embedded Web Server Showing or hiding icons on the home screen Activating the home screen applications Background and Idle Screen 2 Forms and Favorites 1 2 3 EcoSettings Showroom Remote Operator Panel 1 2 3 Exporting and importing a configuration using the Embedded Web Server Exporting a configuration Importing a configuration Additional printer setup Installing internal options Available internal options Accessing the system board 1 2 3 Installing a memory card Page Page Installing a flash memory or firmware card Installing an Internal Solutions Port 3 4 Page Page Page Page Installing a printer hard disk Page Removing the printer hard disk Page Installing optional trays Order of installation Installing a printer stand and optional tray Page Page Page Page Page Installing 550sheet trays Page Page Page Page 1 2 Attaching cables Verifying printer setup Printing a menu settings page Printing a network setup page 2 Setting up the printer software Installing the printer software Updating available options in the printer driver Setting up wireless printing Preparing to set up the printer on a wireless network Installing the printer on a wireless network (Windows) Page Installing the printer on a wireless network (Macintosh) Page Page Installing the printer on an Ethernet network Page Changing port settings after installing a new network Internal Solutions Port Page Setting up serial printing In Windows 8 In Windows 7 or earlier In Windows 8 In Windows 7 or earlier Minimizing your printer's environmental impact Saving paper and toner Using recycled paper Conserving supplies Saving energy Using EcoMode 2 Reducing printer noise Adjusting Sleep Mode Using Hibernate Mode Adjusting the brightness of the display Recycling Recycling Lexmark products Recycling Lexmark packaging Returning Lexmark cartridges for reuse or recycling Loading paper and specialty media Setting the paper size and type Loading the standard or optional 550sheet tray 1 Page Page Page Loading the multipurpose feeder Page Page Linking and unlinking trays Linking trays Unlinking trays Creating a custom name for a paper type 2 Assigning a custom paper type name Configuring a custom name Paper and specialty media guide Paper guidelines Paper characteristics Weight Curl Unacceptable paper Selecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Storing paper Supported paper sizes, types, and weights Paper and specialty media guide 81 Supported paper sizes Page Supported paper types and weights Paper and specialty media guide 83 Printing Printing a document Printing a document Printing in black and white Adjusting toner darkness Printing from a flash drive Printing from a flash drive 2 3 Supported flash drives and file types Printing specialty documents Tips on using letterhead Tips on using transparencies Tips on using envelopes Tips on using labels Tips on using card stock Printing confidential and other held jobs Storing print jobs in the printer Printing information pages Printing a font sample list 2 Canceling a print job Canceling a print job from the printer control panel Canceling a print job from the computer Understanding printer menus Menus list Supplies menu Page Paper menu Default Source menu Paper Size/Type menu Page Configure MP menu Substitute Size menu Paper Weight menu Page Paper Loading menu Page Custom Types menu Custom Names menu Universal Setup menu Reports menu Reports menu Network/Ports menu Understanding printer menus 105 Active NIC menu Standard Network or Network [x] menus Note: Only active ports appear in this menu; all inactive ports are omitted. Page Network Reports menu Understanding printer menus 107 Network Card menu TCP/IP menu Understanding printer menus 108 IPv6 menu Understanding printer menus 109 Wireless menu Understanding printer menus 110 AppleTalk menu Standard USB menu Page Parallel [x] menu Serial [x] menu Page SMTP Setup menu Security menu Miscellaneous Security Settings menu Confidential Print menu Disk Wiping menu Understanding printer menus 120 Security Audit Log menu Set Date and Time menu Settings menu General Settings menu Page Flash Drive menu Setup menu Job Accounting menu Understanding printer menus 134 Finishing menu Quality menu Utilities menu XPS menu PDF menu PostScript menu PCL Emul menu HTML menu Image menu Help menu Securing the memory before moving the printer Statement of Volatility Disposing of a hard drive Erasing volatile memory Erasing nonvolatile memory Erasing printer hard disk memory Using the printer control panel Configuring printer hard disk encryption Using the Embedded Web Server Using the printer control panel Maintaining the printer Cleaning the exterior of the printer Cleaning the printhead lenses Page Page Storing supplies Checking the status of supplies Checking the status of supplies from the printer control panel Checking the status of supplies from a network computer 2 Ordering supplies Ordering toner cartridges Recommended toner cartridges and part numbers Ordering imaging units Recommended imaging units and part numbers Ordering a fuser or a transfer module Ordering a waste toner bottle Replacing Supplies Replacing an imaging unit Page Replacing a toner cartridge Page Replacing the waste toner bottle Page Moving the printer Before moving the printer Moving the printer to another location Shipping the printer Administrative support Finding advanced networking and administrator information Using the Embedded Web Server Checking the virtual display Checking the printer status Viewing reports Restoring factory default settings Clearing jams Avoiding jams Paper tray recommendations Paper recommendations Understanding jam numbers and locations Page 200 paper jam 201 paper jam 203 paper jam 230 paper jam 231239 paper jams 24x paper jam Paper jam in Tray 1 Paper jam in one of the optional trays 250 paper jam Troubleshooting Checking an unresponsive printer Understanding printer messages Adjusting color An error has occurred with the USB drive. Please remove and reinsert drive. Change [paper source] to [custom string] Change [paper source] to [custom string] load [orientation] Change [paper source] to [paper size] [paper type] Change [paper source] to [paper size] [paper type] load [orientation] Close [tray] door Disk corrupted Disk near full. Securely clearing disk space. Disk problem Error reading USB drive. Remove USB. Insert Tray [x] Load [src] with [custom type name] Load [src] with [custom string] Load [src] with [size] Load [src] with [type] [size] Load Manual Feeder with [custom type name] Load Manual Feeder with [custom string] Load Manual Feeder with [paper size] Load Manual Feeder with [paper type] [paper size] Paper changes needed Remove paper from standard output bin Page 35 Insufficient memory to support Resource Save feature 36 Printer service required 37 Insufficient memory to collate job 37 Insufficient memory for Flash Memory Defragment operation 37 Insufficient memory, some held jobs will not be restored 38 Memory full 39 Complex page, some data may not have printed 51 Defective flash detected 52 Not enough free space in flash memory for resources 53 Unformatted flash detected 54 Standard network software error 54 Network [x] software error 55 Unsupported option in slot [x] 56 Parallel port [x] disabled 56 Serial port [x] disabled 56 Standard parallel port disabled 56 USB port [x] disabled 57 Configuration change, some held jobs were not restored 58 Too many disks installed 58 Too many flash options installed 58 Too many trays attached 58 Input config error 61 Remove defective disk 62 Disk full 80.xx Fuser near life warning Page 84.xx [color] imaging unit nearly low 84.xx [color] imaging unit low 84.xx Replace [color] imaging unit and [color] cartridge 84 Unsupported [color] imaging unit 88.xx [color] cartridge nearly low Solving printing problems Multiplelanguage PDF files do not print 1 2 Printer control panel display is blank or displays only diamonds Error message about reading USB drive appears CHECK IF THE STANDARD EXIT BIN IS FULL CHECK IF THE PAPER TRAY IS EMPTY MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED MAKE SURE THE INTERNAL PRINT SERVER IS WORKING PROPERLY MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Print job takes longer than expected REDUCE THE COMPLEXITY OF THE PRINT JOB TURN OFF THE PAGE PROTECT SETTING CHANGE THE ENVIRONMENTAL SETTINGS Tray linking does not work LOAD THE SAME SIZE AND TYPE OF PAPER U SE THE SAME P APER S IZE AND P APER T YPE Solving home screen applications problems An application error has occurred C 1 2 3 4 5 CONTACT CUSTOMER SUPPORT MAKE SURE THE OPTION IS AVAILABLE IN THE PRINTER DRIVER MAKE SURE THE OPTION IS SELECTED Paper tray problems MAKE SURE THE PAPER IS LOADED CORRECTLY 1 2 3 4 CHECK THE CABLE MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY Internal print server does not operate correctly CHECK THE PRINT SERVER CONNECTIONS CHECK THE CABLE Solving paper feed problems Paper frequently jams CHECK THE PAPER MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY Solving print quality problems Characters have jagged or uneven edges Clipped images CHECK THE GUIDES CHECK THE PAPER SIZE SETTING ABC DEF CHECK THE PAPER SIZE SETTING 1 2 Light colored line, white line, or incorrectly colored line appears on prints MAKE SURE THE TRANSFER MODULE IS NOT DEFECTIVE CLEAN THE PRINTHEAD LENSES Paper curl 2 Print irregularities Troubleshooting 198 Try one or more of the following: Make sure the paper type and weight settings match the paper loaded in the tray or feeder: 2 Print is too dark CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS 1 2 3 Print is too light CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS 1 2 3 MAKE SURE THE TONER CARTRIDGE IS NOT LOW ON TONER Printer is printing blank pages MAKE SURE THERE IS NO PACKING MATERIAL LEFT ON THE TONER OR PRINT CARTRIDGE MAKE SURE THE TONER OR PRINT CARTRIDGE IS NOT LOW ON TONER 1 3 Shadow images appear on prints MAKE SURE THE TONER CARTRIDGE IS NOT LOW ON TONER Skewed print CHECK THE PAPER Solid color pages MAKE SURE THE IMAGING UNIT IS INSTALLED CORRECTLY AND IS NOT DEFECTIVE Streaked horizontal lines appear on prints SELECT ANOTHER TRAY OR FEEDER MAKE SURE THERE IS NO WORN, DEFECTIVE, OR EMPTY TONER CARTRIDGE CLEAR THE PAPER PATH AROUND THE TONER CARTRIDGE MAKE SURE THERE IS NO WORN, DEFECTIVE, OR EMPTY TONER CARTRIDGE Troubleshooting 205 Replace the worn, defective, or empty toner cartridge. CLEAR THE PAPER PATH AROUND THE TONER CARTRIDGE M AKE SURE THERE IS NO TONER IN THE PAPER Toner fog or background shading appears on the page Solving color quality problems FAQ about color printing Page Page Embedded Web Server does not open C HECK THE NETWORK C HECK THE ADDRESS ENTERED IN THE W EB T EMPORARILY DISABLE W EB PROXY Contacting customer support Notices Product information Edition notice GOVERNMENT END USERS Trademarks Federal Communications Commission (FCC) compliance information statement Modular component notice Licensing notices Noise emission levels Page Temperature information Laser notice Power consumption Product power consumption Sleep Mode Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Canada European Community (EC) directives conformity Radio interference notice Regulatory notices for wireless products Exposure to radio frequency radiation Industry Canada (Canada) Industry Canada (Canada) Notice to users in the European Union Statement of Limited Warranty Notices 219 Lexmark C925 Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service Extent of limited warranty Limitation of liability Additional rights LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT LEXMARK SOFTWARE LICENSE AGREEMENT 1 2 3 4 5 a b c MICROSOFT CORPORATION NOTICES 2 ADOBE SYSTEMS INCORPORATED NOTICE Patent acknowledgment