Main
Contents
Loading paper and specialty media............................................................69
Paper and specialty media guide................................................................78
Understanding printer menus....................................................................92
Securing the memory before moving the printer......................................147
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Page
Safety information
Page
Learning about the printer
Thank you for choosing this printer!
Finding information about the printer
?
Selecting a location for the printer
Printer configurations
Page
Understanding the printer control panel
Understanding the home screen
Understanding the home screen 13
Understanding the home screen
Using the touch-screen buttons
Sample touch screen
Other touch-screen buttons
Features
Understanding the home screen 16
Setting up and using the home screen applications
Finding the IP address of the printer
Accessing the Embedded Web Server
Showing or hiding icons on the home screen
Activating the home screen applications
Background and Idle Screen
2
Forms and Favorites
1 2 3
EcoSettings
Showroom
Remote Operator Panel
1 2 3
Exporting and importing a configuration using the Embedded Web Server
Exporting a configuration
Importing a configuration
Additional printer setup
Installing internal options
Available internal options
Accessing the system board
1
2
3
Installing a memory card
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Page
Installing a flash memory or firmware card
Installing an Internal Solutions Port
3
4
Page
Page
Page
Page
Installing a printer hard disk
Page
Removing the printer hard disk
Page
Installing optional trays
Order of installation
Installing a printer stand and optional tray
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Page
Page
Page
Page
Installing 550sheet trays
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Page
Page
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1 2
Attaching cables
Verifying printer setup
Printing a menu settings page
Printing a network setup page
2
Setting up the printer software
Installing the printer software
Updating available options in the printer driver
Setting up wireless printing
Preparing to set up the printer on a wireless network
Installing the printer on a wireless network (Windows)
Page
Installing the printer on a wireless network (Macintosh)
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Page
Installing the printer on an Ethernet network
Page
Changing port settings after installing a new network Internal Solutions Port
Page
Setting up serial printing
In Windows 8
In Windows 7 or earlier
In Windows 8
In Windows 7 or earlier
Minimizing your printer's environmental impact
Saving paper and toner
Using recycled paper
Conserving supplies
Saving energy
Using EcoMode
2
Reducing printer noise
Adjusting Sleep Mode
Using Hibernate Mode
Adjusting the brightness of the display
Recycling
Recycling Lexmark products
Recycling Lexmark packaging
Returning Lexmark cartridges for reuse or recycling
Loading paper and specialty media
Setting the paper size and type
Loading the standard or optional 550sheet tray
1
Page
Page
Page
Loading the multipurpose feeder
Page
Page
Linking and unlinking trays
Linking trays
Unlinking trays
Creating a custom name for a paper type
2
Assigning a custom paper type name
Configuring a custom name
Paper and specialty media guide
Paper guidelines
Paper characteristics
Weight
Curl
Unacceptable paper
Selecting paper
Selecting preprinted forms and letterhead
Using recycled paper and other office papers
Storing paper
Supported paper sizes, types, and weights
Paper and specialty media guide 81
Supported paper sizes
Page
Supported paper types and weights
Paper and specialty media guide 83
Printing
Printing a document
Printing a document
Printing in black and white
Adjusting toner darkness
Printing from a flash drive
Printing from a flash drive
2 3
Supported flash drives and file types
Printing specialty documents
Tips on using letterhead
Tips on using transparencies
Tips on using envelopes
Tips on using labels
Tips on using card stock
Printing confidential and other held jobs
Storing print jobs in the printer
Printing information pages
Printing a font sample list
2
Canceling a print job
Canceling a print job from the printer control panel
Canceling a print job from the computer
Understanding printer menus
Menus list
Supplies menu
Page
Paper menu
Default Source menu
Paper Size/Type menu
Page
Configure MP menu
Substitute Size menu
Paper Weight menu
Page
Paper Loading menu
Page
Custom Types menu
Custom Names menu
Universal Setup menu
Reports menu
Reports menu
Network/Ports menu
Understanding printer menus 105
Active NIC menu
Standard Network or Network [x] menus
Note: Only active ports appear in this menu; all inactive ports are omitted.
Page
Network Reports menu
Understanding printer menus 107
Network Card menu
TCP/IP menu
Understanding printer menus 108
IPv6 menu
Understanding printer menus 109
Wireless menu
Understanding printer menus 110
AppleTalk menu
Standard USB menu
Page
Parallel [x] menu
Serial [x] menu
Page
SMTP Setup menu
Security menu
Miscellaneous Security Settings menu
Confidential Print menu
Disk Wiping menu
Understanding printer menus 120
Security Audit Log menu
Set Date and Time menu
Settings menu
General Settings menu
Page
Flash Drive menu
Setup menu
Job Accounting menu
Understanding printer menus 134
Finishing menu
Quality menu
Utilities menu
XPS menu
PDF menu
PostScript menu
PCL Emul menu
HTML menu
Image menu
Help menu
Securing the memory before moving the printer
Statement of Volatility
Disposing of a hard drive
Erasing volatile memory
Erasing nonvolatile memory
Erasing printer hard disk memory
Using the printer control panel
Configuring printer hard disk encryption
Using the Embedded Web Server
Using the printer control panel
Maintaining the printer
Cleaning the exterior of the printer
Cleaning the printhead lenses
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Page
Storing supplies
Checking the status of supplies
Checking the status of supplies from the printer control panel
Checking the status of supplies from a network computer
2
Ordering supplies
Ordering toner cartridges
Recommended toner cartridges and part numbers
Ordering imaging units
Recommended imaging units and part numbers
Ordering a fuser or a transfer module
Ordering a waste toner bottle
Replacing Supplies
Replacing an imaging unit
Page
Replacing a toner cartridge
Page
Replacing the waste toner bottle
Page
Moving the printer
Before moving the printer
Moving the printer to another location
Shipping the printer
Administrative support
Finding advanced networking and administrator information
Using the Embedded Web Server
Checking the virtual display
Checking the printer status
Viewing reports
Restoring factory default settings
Clearing jams
Avoiding jams
Paper tray recommendations
Paper recommendations
Understanding jam numbers and locations
Page
200 paper jam
201 paper jam
203 paper jam
230 paper jam
231239 paper jams
24x paper jam
Paper jam in Tray 1
Paper jam in one of the optional trays
250 paper jam
Troubleshooting
Checking an unresponsive printer
Understanding printer messages
Adjusting color
An error has occurred with the USB drive. Please remove and reinsert drive.
Change [paper source] to [custom string]
Change [paper source] to [custom string] load [orientation]
Change [paper source] to [paper size] [paper type]
Change [paper source] to [paper size] [paper type] load [orientation]
Close [tray] door
Disk corrupted
Disk near full. Securely clearing disk space.
Disk problem
Error reading USB drive. Remove USB.
Insert Tray [x]
Load [src] with [custom type name]
Load [src] with [custom string]
Load [src] with [size]
Load [src] with [type] [size]
Load Manual Feeder with [custom type name]
Load Manual Feeder with [custom string]
Load Manual Feeder with [paper size]
Load Manual Feeder with [paper type] [paper size]
Paper changes needed
Remove paper from standard output bin
Page
35 Insufficient memory to support Resource Save feature
36 Printer service required
37 Insufficient memory to collate job
37 Insufficient memory for Flash Memory Defragment operation
37 Insufficient memory, some held jobs will not be restored
38 Memory full
39 Complex page, some data may not have printed
51 Defective flash detected
52 Not enough free space in flash memory for resources
53 Unformatted flash detected
54 Standard network software error
54 Network [x] software error
55 Unsupported option in slot [x]
56 Parallel port [x] disabled
56 Serial port [x] disabled
56 Standard parallel port disabled
56 USB port [x] disabled
57 Configuration change, some held jobs were not restored
58 Too many disks installed
58 Too many flash options installed
58 Too many trays attached
58 Input config error
61 Remove defective disk
62 Disk full
80.xx Fuser near life warning
Page
84.xx [color] imaging unit nearly low
84.xx [color] imaging unit low
84.xx Replace [color] imaging unit and [color] cartridge
84 Unsupported [color] imaging unit
88.xx [color] cartridge nearly low
Solving printing problems
Multiplelanguage PDF files do not print
1 2
Printer control panel display is blank or displays only diamonds
Error message about reading USB drive appears
CHECK IF THE STANDARD EXIT BIN IS FULL
CHECK IF THE PAPER TRAY IS EMPTY
MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED
MAKE SURE THE INTERNAL PRINT SERVER IS WORKING PROPERLY
MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY
Print job takes longer than expected
REDUCE THE COMPLEXITY OF THE PRINT JOB
TURN OFF THE PAGE PROTECT SETTING
CHANGE THE ENVIRONMENTAL SETTINGS
Tray linking does not work
LOAD THE SAME SIZE AND TYPE OF PAPER
U SE THE SAME P APER S IZE AND P APER T YPE
Solving home screen applications problems
An application error has occurred C
1
2 3 4 5
CONTACT CUSTOMER SUPPORT
MAKE SURE THE OPTION IS AVAILABLE IN THE PRINTER DRIVER
MAKE SURE THE OPTION IS SELECTED
Paper tray problems
MAKE SURE THE PAPER IS LOADED CORRECTLY
1 2 3 4
CHECK THE CABLE
MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY
Internal print server does not operate correctly
CHECK THE PRINT SERVER CONNECTIONS
CHECK THE CABLE
Solving paper feed problems
Paper frequently jams
CHECK THE PAPER
MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY
THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Solving print quality problems
Characters have jagged or uneven edges
Clipped images
CHECK THE GUIDES
CHECK THE PAPER SIZE SETTING
ABC DEF
CHECK THE PAPER SIZE SETTING
1 2
Light colored line, white line, or incorrectly colored line appears on prints
MAKE SURE THE TRANSFER MODULE IS NOT DEFECTIVE
CLEAN THE PRINTHEAD LENSES
Paper curl
2
Print irregularities
Troubleshooting 198
Try one or more of the following:
Make sure the paper type and weight settings match the paper loaded in the tray or feeder:
2
Print is too dark
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
1 2 3
Print is too light
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
1 2 3
MAKE SURE THE TONER CARTRIDGE IS NOT LOW ON TONER
Printer is printing blank pages
MAKE SURE THERE IS NO PACKING MATERIAL LEFT ON THE TONER OR PRINT CARTRIDGE
MAKE SURE THE TONER OR PRINT CARTRIDGE IS NOT LOW ON TONER
1
3
Shadow images appear on prints
MAKE SURE THE TONER CARTRIDGE IS NOT LOW ON TONER
Skewed print
CHECK THE PAPER
Solid color pages
MAKE SURE THE IMAGING UNIT IS INSTALLED CORRECTLY AND IS NOT DEFECTIVE
Streaked horizontal lines appear on prints
SELECT ANOTHER TRAY OR FEEDER
MAKE SURE THERE IS NO WORN, DEFECTIVE, OR EMPTY TONER CARTRIDGE
CLEAR THE PAPER PATH AROUND THE TONER CARTRIDGE
MAKE SURE THERE IS NO WORN, DEFECTIVE, OR EMPTY TONER CARTRIDGE
Troubleshooting 205
Replace the worn, defective, or empty toner cartridge.
CLEAR THE PAPER PATH AROUND THE TONER CARTRIDGE
M AKE SURE THERE IS NO TONER IN THE PAPER Toner fog or background shading appears on the page
Solving color quality problems
FAQ about color printing
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Page
Embedded Web Server does not open
C HECK THE NETWORK
C HECK THE ADDRESS ENTERED IN THE W EB
T EMPORARILY DISABLE W EB PROXY
Contacting customer support
Notices
Product information
Edition notice
GOVERNMENT END USERS
Trademarks
Federal Communications Commission (FCC) compliance information statement
Modular component notice
Licensing notices
Noise emission levels
Page
Temperature information
Laser notice
Power consumption
Product power consumption
Sleep Mode
Industry Canada compliance statement
Avis de conformit aux normes de lindustrie du Canada
European Community (EC) directives conformity
Radio interference notice
Regulatory notices for wireless products
Exposure to radio frequency radiation
Industry Canada (Canada)
Industry Canada (Canada)
Notice to users in the European Union
Statement of Limited Warranty
Notices 219
Lexmark C925
Lexmark International, Inc., Lexington, KY
Limited warranty
Limited warranty service
Extent of limited warranty
Limitation of liability
Additional rights
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT
LEXMARK SOFTWARE LICENSE AGREEMENT
1
2
3
4
5
a
b
c
MICROSOFT CORPORATION NOTICES
2
ADOBE SYSTEMS INCORPORATED NOTICE
Patent acknowledgment