Shadow images appear on prints

Troubleshooting		202

Cause	Solution
An imaging unit is defective.	Replace the imaging unit if the defects occur every:
	•	41.0 mm (1.61 in.)
	•	75.0 mm (2.95 in.)

If marks occur down the page repeatedly in all colors:

The fuser is defective.

Replace the fuser if the defects occur every:

•141 mm (5.55 in.)

ABCDE

CHECK THE PAPER TYPE AND WEIGHT SETTINGS

Make sure the paper type and weight settings match the paper loaded in the tray:

1From the printer control panel Paper menu, check the Paper Type and Paper Weight settings.

2Before sending the job to print, specify the correct type setting:

•For Windows users, specify the type from Print Properties.

•For Macintosh users, specify the type from the Print dialog.

MAKE SURE THE IMAGING UNIT IS NOT DEFECTIVE

Replace the imaging unit.

MAKE SURE THE TONER CARTRIDGE IS NOT LOW ON TONER

When 88.xx [color] cartridge low appears, make sure the toner is distributed evenly within the toner cartridge.

1Remove the toner cartridge.

Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs.

2Firmly shake the cartridge side-to-side and front-to-back several times to redistribute the toner.

3Reinsert the toner cartridge.

Note: If print quality does not improve, replace the toner cartridge.

If the problem continues, the printer may need to be serviced. For more information, contact Customer Support.

030, C925, 24Z0000 specifications

The Lexmark 24Z0000, also known as the C925, is a high-performance color printer designed for businesses seeking reliable and efficient printing solutions. This multifunction printer stands out in the competitive landscape of office equipment due to its advanced technologies and robust features that cater to diverse printing needs.

One of the main features of the Lexmark C925 is its exceptional print quality. With a maximum resolution of up to 1200 x 1200 dpi, it delivers sharp, vibrant prints that enhance document presentations, marketing materials, and graphics-rich images. The printer supports a wide range of media sizes and types, from standard letter and legal paper to various labels and envelopes, making it versatile for different printing tasks.

Performance is another key aspect of the C925. It boasts a fast printing speed, capable of producing up to 40 pages per minute in black and white and 37 pages per minute in color. This efficiency is complemented by a first page out time of as fast as 6.5 seconds, ensuring that users do not have to wait long for their documents. The printer also features a robust monthly duty cycle, allowing businesses to handle high-volume printing with ease.

In terms of technology, the Lexmark C925 utilizes an advanced color laser printing process that not only enhances the quality of prints but also contributes to cost savings. With usage of high-yield toner cartridges, businesses can reduce printing costs per page, making it an economical choice for organizations that require frequent color printing.

Another notable characteristic of the C925 is its user-friendly interface. The printer is equipped with a large color touch screen that simplifies navigation through its features and settings. Additionally, it supports mobile printing solutions such as Apple AirPrint and Google Cloud Print, allowing users to print directly from their smartphones and tablets.

Security is also prioritized, with features such as secure print and user authentication, ensuring that sensitive information remains protected. Networking capabilities such as Ethernet and Wi-Fi connectivity make it easy to integrate the printer into existing office networks.

In summary, the Lexmark 24Z0000 C925 is a powerhouse color printer ideal for businesses looking for a reliable, high-quality, and cost-effective printing solution. With its advanced features, impressive speed, and commitment to security, it remains a top choice for enhancing productivity in the workplace.

Lexmark 24Z0000 Shadow images appear on prints, Troubleshooting 202, Replace the imaging unit

Models: 030 C925 24Z0000

Troubleshooting

202

Cause