MAKE SURE THERE IS NO DEFECTIVE TONER CARTRIDGE
Replace the defective toner cartridge.
Printer is printing blank pages
Try one or more of the following:
MAKE SURE THERE IS NO PACKING MATERIAL LEFT ON THE TONER OR PRINT CARTRIDGE
Remove the cartridge and make sure the packing material is prop erly removed. Reinstall the cartridge.
MAKE SURE THE TONER OR PRINT CARTRIDGE IS NOT LOW ON TONER
When 88.xx [color] cartridge low appears, make sure that toner is distributed evenly among all four
cartridges:
1Remove the cartridge.
Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print
quality of future print jobs.
2Firmly shake the cartridge side-to-side and front-to-back severa l times to redistribute the toner.
3Reinsert the cartridge.
Note: If print quality does not improve, then replace the cartridge of the color that is not printing.
If the problem continues, then the printer may need to be serviced. For more information, co ntact customer support.
Repeating defects appear on a page
Cause Solution
) )
)
)
)
If marks occur repeatedly in only one color and multiple times on a page:
The transfer module is defective. Replace the transfer module if the defects occur every:
•38 mm (1.50 in.)
Troubleshooting 201