REFERENCE
Troubleshooting
Check the following guide for the possible cause of a problem before contacting service.
Symptoms |
| Resolutions | |
|
|
| |
The system power | • | Check the power cable is connected correctly. | |
does not turn on. | • | Check the input voltage is correct. | |
| • | Make sure that the main power switch on the rear panel is set to ON. | |
| • | If the system power does not turn on even if the power cable is connected | |
|
| correctly, please contact the service center. | |
|
|
| |
The system power is | • | Check the monitor power cable is connected properly. | |
turned on but no video | • | Make sure the monitor is turned on. | |
data is displayed on | • | Check the video output cable of the | |
the monitor. | |||
| the monitor. | ||
|
| ||
| • | Check the selected monitor type (see page 19). | |
| • | Unplug the power cable and plug in again. | |
|
|
| |
The camera numbers | • | Check the camera video output is connected to the DVR system correctly. | |
are displayed on the | |||
• | Check the power cable on the camera is connected correctly. | ||
screen but the camera | |||
images are not | • | Check there is no problem with the video cable connection from the camera to | |
displayed. |
| the | |
| • | Turn off the DVR system and turn it on again. | |
|
|
| |
The camera video is | • | Check the recording mode in the record setting menu. | |
shown on the screen | • | Check the HDD detection status in the System Information window. | |
but the system does | |||
| If the HDD detection status is abnormal, check the HDD formatting and the | ||
not record the video. |
| ||
| connection of the HDD. | ||
|
| ||
| • | Check the recordable disk space in the HDD. | |
| • | Check the overwrite option in the setup menu for overwrite recording. | |
|
|
| |
It is impossible to | • | Check if there is recorded video data at the time that you are trying to search | |
search through the | |||
| on the table. | ||
recorded video. |
| ||
• | If there is no recorded video data, check the recording mode in the record set- | ||
| |||
|
| ting menu. | |
| • | Check the HDD detection status in the system information window. | |
|
| If the HDD detection status is abnormal, check the HDD formatting and the | |
|
| connection of the HDD. | |
| • | Check the user type. The search function is not available for a normal user. | |
|
|
|
REFERENCE
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