LOREX Technology L224 Series instruction manual Troubleshooting, Faq

TROUBLESHOOTING

6.1 FAQ

Please refer to the FAQ table below for easy troubleshooting. The table below describes some typical problems and also their solutions. Please check them before calling your DVR dealer.

PROBLEM		SOLUTION
No power	Check power cord connection.
	Confirm that there is power from the outlet.
Not working when pressing any button	Press any key and then enter the password to exit “Key
	Lock” mode.
Timer record is not working	Check if the “TIMER RECORD ENABLE” is set to “YES”.
No live video	Check the camera’s video cable and connections.
	Check the monitor’s video cable and connections.
	Confirm the camera is power supplied.
	Check the setting of the camera lens.
No recorded video	Check if the HDD is installed and connected properly.
DVR keeps rebooting	Make sure the power connector and HDD are connected
	closely, or change another suitable HDD.
HDD detection failed	Change another HDD for testing.
	Change another HDD cable for testing.
	Make sure HDD “Master”, “Slave” mode is correctly set.
Can’t detect your USB flash drive	Change another USB flash drive to test.
Can’t view the DVR images over the	Update the JAVA program.
network with IE web browser	Update the firmware of the software AP.
Can’t play the recorded data on my DVR	There must be at least 8192 images of recorded data for
	playback to work properly. If not, your DVR will stop the
	playback.
	For example, if the IPS is set to 30, the recording time
	should be at least 273 seconds (8192 images / 30 IPS) for
	the playback to work properly.
Error Code in “SYSTEM LOG”:		Meaning:
1) SYS ERR 01-YYY #define SYS_ERR_AV087_ERR		Compression error
YYY=000		Audio chip error
YYY=001- AV087		Chip for CH1-4 error
YYY=002- AV087		Chip for CH5-8 error
YYY=004- AV087		Chip for CH9-12 error
YYY=008- AV087		Chip for CH13-16 error
YYY=003(001+002)		Chips for CH1-4 & CH5-8 error, etc
2) SYS ERR 02-XXX #define SYS_ERR_AV087_BUF_FULL		Buffer is full
3) SYS ERR 03-XXX #define SYS_ERR_AV087_BUF_EMPTY		Buffer is empty
4) SYS ERR 04-XXX #define SYS_ERR_IDE_ERR		IDE interface error
5) SYS ERR 05-XXX #define SYS_ERR_SCAN_DISK		Disk scanning error
6) SYS ERR 06-XXX #define SYS_ERR_TOP_FAT_ERR		File system error
7) SYS ERR 07 (including 08, 09, etc.)-XXX #define		HDD error

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