
TROUBLESHOOTING
6.1 FAQ
Please refer to the FAQ table below for easy troubleshooting. The table below describes some typical problems and also their solutions. Please check them before calling your DVR dealer.
PROBLEM |
| SOLUTION |
No power | Check power cord connection. | |
|
| |
| Confirm that there is power from the outlet. | |
|
| |
Not working when pressing any button | Press any key and then enter the password to exit “Key | |
| Lock” mode. |
|
Timer record is not working | Check if the “TIMER RECORD ENABLE” is set to “YES”. | |
|
| |
No live video | Check the camera’s video cable and connections. | |
|
| |
| Check the monitor’s video cable and connections. | |
|
| |
| Confirm the camera is power supplied. | |
|
| |
| Check the setting of the camera lens. | |
|
| |
No recorded video | Check if the HDD is installed and connected properly. | |
|
| |
DVR keeps rebooting | Make sure the power connector and HDD are connected | |
| closely, or change another suitable HDD. | |
HDD detection failed | Change another HDD for testing. | |
|
| |
| Change another HDD cable for testing. | |
|
| |
| Make sure HDD “Master”, “Slave” mode is correctly set. | |
|
| |
Can’t detect your USB flash drive | Change another USB flash drive to test. | |
|
| |
Can’t view the DVR images over the | Update the JAVA program. | |
network with IE web browser | Update the firmware of the software AP. | |
|
| |
Can’t play the recorded data on my DVR | There must be at least 8192 images of recorded data for | |
| playback to work properly. If not, your DVR will stop the | |
| playback. |
|
| For example, if the IPS is set to 30, the recording time | |
| should be at least 273 seconds (8192 images / 30 IPS) for | |
| the playback to work properly. | |
Error Code in “SYSTEM LOG”: |
| Meaning: |
1) SYS ERR | Compression error | |
YYY=000 |
| Audio chip error |
YYY=001- AV087 |
| Chip for |
YYY=002- AV087 |
| Chip for |
YYY=004- AV087 |
| Chip for |
YYY=008- AV087 |
| Chip for |
YYY=003(001+002) |
| Chips for |
2) SYS ERR | Buffer is full | |
3) SYS ERR | Buffer is empty | |
4) SYS ERR | IDE interface error | |
5) SYS ERR | Disk scanning error | |
6) SYS ERR | File system error | |
7) SYS ERR 07 (including 08, 09, | HDD error |
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