TROUBLESHOOTING

6.1 FAQ

Please refer to the FAQ table below for easy troubleshooting. The table below describes some typical problems and also their solutions. Please check them before calling your DVR dealer.

PROBLEM

 

SOLUTION

No power

Check power cord connection.

 

 

 

Confirm that there is power from the outlet.

 

 

Not working when pressing any button

Press any key and then enter the password to exit “Key

 

Lock” mode.

 

Timer record is not working

Check if the “TIMER RECORD ENABLE” is set to “YES”.

 

 

No live video

Check the camera’s video cable and connections.

 

 

 

Check the monitor’s video cable and connections.

 

 

 

Confirm the camera is power supplied.

 

 

 

Check the setting of the camera lens.

 

 

No recorded video

Check if the HDD is installed and connected properly.

 

 

DVR keeps rebooting

Make sure the power connector and HDD are connected

 

closely, or change another suitable HDD.

HDD detection failed

Change another HDD for testing.

 

 

 

Change another HDD cable for testing.

 

 

 

Make sure HDD “Master”, “Slave” mode is correctly set.

 

 

Can’t detect your USB flash drive

Change another USB flash drive to test.

 

 

Can’t view the DVR images over the

Update the JAVA program.

network with IE web browser

Update the firmware of the software AP.

 

 

Can’t play the recorded data on my DVR

There must be at least 8192 images of recorded data for

 

playback to work properly. If not, your DVR will stop the

 

playback.

 

 

For example, if the IPS is set to 30, the recording time

 

should be at least 273 seconds (8192 images / 30 IPS) for

 

the playback to work properly.

Error Code in “SYSTEM LOG”:

 

Meaning:

1) SYS ERR 01-YYY #define SYS_ERR_AV087_ERR

Compression error

YYY=000

 

Audio chip error

YYY=001- AV087

 

Chip for CH1-4 error

YYY=002- AV087

 

Chip for CH5-8 error

YYY=004- AV087

 

Chip for CH9-12 error

YYY=008- AV087

 

Chip for CH13-16 error

YYY=003(001+002)

 

Chips for CH1-4 & CH5-8 error, etc

2) SYS ERR 02-XXX #define SYS_ERR_AV087_BUF_FULL

Buffer is full

3) SYS ERR 03-XXX #define SYS_ERR_AV087_BUF_EMPTY

Buffer is empty

4) SYS ERR 04-XXX #define SYS_ERR_IDE_ERR

IDE interface error

5) SYS ERR 05-XXX #define SYS_ERR_SCAN_DISK

Disk scanning error

6) SYS ERR 06-XXX #define SYS_ERR_TOP_FAT_ERR

File system error

7) SYS ERR 07 (including 08, 09, etc.)-XXX #define

HDD error

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LOREX Technology L224 Series instruction manual Troubleshooting, Faq