TROUBLESHOOTINGTROUBLESHOOTING

6.1 FAQ

6.1 FAQ

Please refer to the FAQ table below for easy troubleshooting. The table below

describes some typical problems and also their solutions. Please check them before

calling your DVR dealer.

PROBLEM SOLUTION

No power Check power cord connection.
Confirm that there is power from the outlet.
Not working when pressing any button Press any key and then enter the password to exit “Key
Lock” mode.
Timer record is not working Check if the “TIMER RECORD ENABLE”is set to “YES”.
No live video Check the camera’s video cable and connections.
Check the monitor’s video cable and connections.
Confirm the camera is power supplied.
Can’t view the DVR images over the
network with IE web browser Update the JAVA program.
Update the firmware of the software AP.
Can’t play the recorded data on my DVR There must be at least 8192 images of recorded data for
playback to work properly. If not, your DVR will stop the
playback.
For example, if the IPS is set to 30, the recording time
should be at least 273 seconds (8192 images / 30 IPS) for
the playback to work properly.
Check the setting of the camera lens.
No recorded video Check if the HDD is installed and connected properly.
DVR keeps rebooting Make sure the power connector and HDD are connected
closely, or change another suitable HDD.
HDD detection failed Change another HDD for testing.
Change another HDD cable for testing.
Make sure HDD “Master”, “Slave” mode is correctly set.
Can’t detect your USB flash drive Change another USB flash drive to test.
Error Code in “SYSTEM LOG”: Meaning:
1) SYS ERR 01-YYY #define SYS_ERR_AV087_ERR Compression error
YYY=000 Audio chip error
YYY=001- AV087 Chip for CH1-4 error
YYY=002- AV087 Chip for CH5-8 error
YYY=004- AV087 Chip for CH9-12 error
YYY=008- AV087 Chip for CH13-16 error
YYY=003(001+002) Chips for CH1-4 & CH5-8 error, etc
2) SYS ERR 02-XXX #define SYS_ERR_AV087_BUF_FULL Buffer is full
3) SYS ERR 03-XXX #define SYS_ERR_AV087_BUF_EMPTY Buffer is empty
4) SYS ERR 04-XXX #define SYS_ERR_IDE_ERR IDE interface error
5) SYS ERR 05-XXX #define SYS_ERR_SCAN_DISK Disk scanning error
6) SYS ERR 06-XXX #define SYS_ERR_TOP_FAT_ERR File system error
7) SYS ERR 07 (including 08, 09, etc.)-XXX #define HDD error

46