8 | Troubleshooting | ||
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| Problem | Suggested Solution |
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| Some operating systems do | Check the system BIOS configuration for PCI interrupt |
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| not load in a computer with | assignments. Make sure some Interrupts are assigned |
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| a MegaRAID adapter. | for PCI. |
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| Initialize the logical drive before installing the |
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| operating system. |
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| One of the hard drive in the | Check the drive error counts using Power Console. |
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| array fails often | Format the drive. |
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| Rebuild the drive |
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| If the drive continues to fail, replace the drive with |
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| another drive with the same capacity. |
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| Pressed <Ctrl> <M>. Ran | Check the drives IDs on each channel to make sure each |
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| Megaconf.exe and tried to | device has a different ID. |
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| make a new configuration. |
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| The system hangs when | Check the termination. The device at the end of the |
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| scanning devices. | channel must be terminated. |
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| Replace the drive cable. |
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| Multiple drives connected | Set the drives to spin on command. This will allow |
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| to MegaRAID using the | MegaRAID to spin two devices simultaneously. |
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| same power supply. There |
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| is a problem spinning the |
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| drives all at once. |
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| Pressing <Ctrl> <M> or | These utilities require a color monitor. |
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| running megaconf.exe does |
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| not display the Management |
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| Menu. |
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| At system | At least 16 MB of memory must be installed before |
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| the MegaRAID installed, | |
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| the screen display is |
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| garbled. |
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| Cannot flash or update the | You may need a new EEPROM. |
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| EEPROM. |
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| Firmware | Make sure that TERMPWR is being properly provided |
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| to each peripheral device populated channel. | |
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| Initializing... | |
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| appears and remains on the | Make sure that each end of the channel chain is |
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| properly terminated using the recommended terminator | |
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| screen. | |
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| type for the peripheral device. The channel is | |
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| automatically terminated at the MegaRAID card if only |
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| one cable is connected to a channel. |
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| Make sure that memory modules are rate at 60 ns or |
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| faster. |
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| Make sure that the MegaRAID controller is properly |
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| seated in the PCI slot. |
Chapter 8 Troubleshooting | 107 |