8

Troubleshooting

 

 

 

 

 

 

Problem

Suggested Solution

 

 

Some operating systems do

Check the system BIOS configuration for PCI interrupt

 

 

not load in a computer with

assignments. Make sure some Interrupts are assigned

 

 

a MegaRAID adapter.

for PCI.

 

 

 

Initialize the logical drive before installing the

 

 

 

operating system.

 

 

One of the hard drive in the

Check the drive error counts using Power Console.

 

 

array fails often

Format the drive.

 

 

 

 

 

 

Rebuild the drive

 

 

 

If the drive continues to fail, replace the drive with

 

 

 

another drive with the same capacity.

 

 

Pressed <Ctrl> <M>. Ran

Check the drives IDs on each channel to make sure each

 

 

Megaconf.exe and tried to

device has a different ID.

 

 

make a new configuration.

 

 

 

The system hangs when

Check the termination. The device at the end of the

 

 

scanning devices.

channel must be terminated.

 

 

 

Replace the drive cable.

 

 

Multiple drives connected

Set the drives to spin on command. This will allow

 

 

to MegaRAID using the

MegaRAID to spin two devices simultaneously.

 

 

same power supply. There

 

 

 

is a problem spinning the

 

 

 

drives all at once.

 

 

 

Pressing <Ctrl> <M> or

These utilities require a color monitor.

 

 

running megaconf.exe does

 

 

 

not display the Management

 

 

 

Menu.

 

 

 

At system power-up with

At least 16 MB of memory must be installed before

 

 

the MegaRAID installed,

power-up.

 

 

the screen display is

 

 

 

garbled.

 

 

 

Cannot flash or update the

You may need a new EEPROM.

 

 

EEPROM.

 

 

 

Firmware

Make sure that TERMPWR is being properly provided

 

 

to each peripheral device populated channel.

 

 

Initializing...

 

 

 

 

 

appears and remains on the

Make sure that each end of the channel chain is

 

 

properly terminated using the recommended terminator

 

 

screen.

 

 

type for the peripheral device. The channel is

 

 

 

 

 

 

automatically terminated at the MegaRAID card if only

 

 

 

one cable is connected to a channel.

 

 

 

Make sure that memory modules are rate at 60 ns or

 

 

 

faster.

 

 

 

Make sure that the MegaRAID controller is properly

 

 

 

seated in the PCI slot.

Chapter 8 Troubleshooting

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