You must perform the following two procedures for every installation:
■Assign the PARTNER Voice Messaging PC Card’s virtual extensions 78 and 79 to PARTNER ACS Hunt Group 7 (#505) used for voice mail systems.
■Assign an extension as the destination extension for Transfer Return (#306) calls from Hunt Group 7 (#505). This ensures that when a caller chooses to transfer to another extension while listening to a personal greeting or when a subscriber’s mailbox is full and the call is unanswered, the transferred call will return to the designated system extension where it rings until it is answered. If you want calls returned to the receptionist’s extension, assign extension 10 or 11 as the Transfer Return extension.
PARTNER Voice Messaging Planning Forms
Before you program PARTNER Voice Messaging, obtain completed copies of the relevant planning forms for the PARTNER ACS system. See “PARTNER ACS Planning Forms” on page 26. These forms provide the names, extensions, mailboxes, and other information required to program PARTNER Voice Messaging.
You need the following forms for PARTNER Voice Messaging:
Form 1: Mailbox Assignments. Shows
Form 2: General Mailbox Greeting. Shows the script used to record the general mailbox greeting that is played when a caller is transferred to PARTNER Voice Messaging.
17
