Marantz SR8001, SR7001 manual Troubleshooting, Symptom Cause Remedy

TROUBLESHOOTING

In case of trouble, check the following before calling for service:

1.Are the connections made properly ?

2.Are you operating the unit properly following the user’s guide ?

3.Are the power amplifiers and speaker working properly ?

If the unit does not operate properly, check items shown in the following table.

If your trouble cannot be recovered with the remedy actions listed in the following table, malfunction of the internal circuitry is suspected; immediately unplug the power cable and contact your dealer, nearest Marantz authorized dealer or the Marantz Service Center in your country.

SYMPTOM	CAUSE	REMEDY
SR7001 cannot be turned	The power plug is not connected.	Connect the power plug to the outlet.
up.
No sound and picture are	Mute is on.	Cancel mute using the remote control unit.
output even when power is
		See the connection diagram and connect the cables
on.	The input cable is not connected
	correctly.	correctly.
	The master volume control is turned all	Adjust the master volume.
	the way down.
	The function selector position is wrong.	Select correct position.
No speaker output.	The headphones are connected to the	Disconnect the headphones. (Speakers will not
	headphone jack.	output sound when headphones are connected.)
Incorrect Audio or Video for	Input cable connected incorrectly.	Connect the cable correctly by referring to the
selected source.		connection diagram.
Incorrect Audio from a	Speaker cable connected incorrectly.	Connect the cable correctly by referring to the
channel.		connection diagram.
No Audio output from the	The center speaker cable connection is	Connect the cable correctly.
center channel speaker.	incomplete.
	STEREO has been selected for Surround	When STEREO is selected for Surround mode, no
	mode.	sound will be output from the center speaker. Set
		another Surround mode.
	Center = NONE has been selected in	Make the correct setting.
	SETUP mode.
No Audio output from the	The surround speaker cable connection	Connect the cable correctly.
surround speakers.	is incomplete.
	STEREO has been selected for Surround	When STEREO has been selected for Surround
	mode.	mode, no sound will be output from the surround
		speaker. Set another Surround mode.
	Surround = NONE has been selected in	Make the correct setting.
	SETUP mode.
No Audio output from the	The surround back speaker cable	Connect the cable correctly.
surround back speakers.	connection is incomplete.
	Surround mode is not EX/ES mode.	Set surround mode EX/ES.
	Surround back = NONE has been	Make the correct setting.
	selected in SPEAKERS SIZE SETUP

SYMPTOM	CAUSE	REMEDY	ENGLISH
Can not select EX/ES mode.	Surround center= NONE has been	Make the correct setting.
	selected in SPEAKERS SIZE SETUP
	Input signal is incompatible.	Use 5.1channel source.
Can not select Pro Logic IIx	Input signal is incompatible.	Use 2 channel Dolby Digital input signal, PCM input
mode.		signal or analog input signal.
Can not select Neo:6 mode.	Input signal is incompatible.	Use 2 channel Dolby Digital input signal, PCM input
		signal or analog input signal.
Can not select CSII mode.	Input signal is incompatible.	Use 2 channel Dolby Digital input signal, PCM input
		signal or analog input signal.
No output to Subwoofer Out.	Subwoofer = NONE has been selected	Select Subwoofer = YES.
	in SETUP mode.
Noise is produced during	Analog has been selected for input.	Be sure to perform digital connection, select digital
DTS-encoded CD or laser		input, then play.
disc play.
A specific channel does not	Nothing recorded on source.	Check the encoded channel on the source side.
produce output.
FM or AM reception fails.	Antenna connection is incomplete.	Correctly connect the indoor FM and AM antennas
		to FM and AM antenna outlets.
Noise is heard during AM	Reception is affected by other electrical	Try changing location where the AM indoor antenna
reception.	fields.	is set up.
Noise is heard during FM	The radio waves from the broadcasting	Install an FM outdoor antenna.
reception.	station are weak.
Cannot get programmed	Preset data has been erased.	Disconnecting power plug for long periods of time
station when the PRESET		will erase preset data. If that happens, input the
button is pressed.		preset data again.
Control with the remote	Batteries are consumed.	Replace all the batteries with new ones.
control unit fails.
	Remote controller's function-key setting	Select different position from which equipment will
	is wrong.	be controlled.
	The distance between this SR7001 and	Move closer to this SR7001.
	the remote commander is too far.
	Something is blocking SR7001 and the	Remove offending object.
	remote commander.
Auto Setup (SPEAKER	Headphones are connected.	Disconnect the headphones.
SETUP) is not working.

Note:

•After “PROTECT” appears on the unit’s display, the standby indicator may start flashing. If it does, there is a problem in the unit or the connection. If this problem reoccurs even when power is activated from the remote control unit, call for servicing.

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