Master Lock manual Common Keypad Displays, Message, Meaning, Possible Solutions, XR20 Appendix

Models: XR20

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Common Keypad Displays

Listed below are several keypad messages you may see on the display. Follow the instructions in the Possible Solutions column to correct the problem. In most cases, you will need to call a service person to correct the problem.

Message

Meaning

Possible Solutions

Invalid Code

The user code you have entered is not recognized by the system.

Check the user code and try again.

Closing Time

The schedule has expired but the area has not been armed.

Users still on the premises are reminded to arm the system

or extend the schedule to a later time.

 

 

Late to Close

The system was not armed at its scheduled closing time.

Users still on the premises are reminded to arm the system

or extend the schedule to a later time.

 

 

AC Trouble

The system is not getting proper power.

Call your service person.

Battery Trouble

Battery is either low or missing.

Call your service person.

System Trouble or

There is a problem with one or more of the components in the system.

Call your service person.

Service Required

 

 

 

 

Wait a few moments for the system to finish the task. If

System Busy

The system is performing another task with a higher priority.

System Busy appears on the display for a long period of

time, the processor could be locked up. Contact the

 

 

 

 

service department.

4-Wire Bus Trouble

No supervised device on bus

Call your service person.

Low Voltage or an open yellow wire

Call your service person.

 

Two devices on same address

Call your service person.

Transmit Fail

The panel has attempted to communicate with the central station 10

Call your service person.

times and has not succeeded.

 

 

Non-Polled Address

The keypad has been assigned to an invalid address.

Call your service person.

XR20 Appendix

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Master Lock manual Common Keypad Displays, Message, Meaning, Possible Solutions, XR20 Appendix

FAQ

What should I do if I see 'Invalid Code' on the display?

Check the user code and try again.

How can I resolve 'AC Trouble' message?

Call your service person to address the issue of the system not getting proper power.

What does 'Transmit Fail' indicate and how to fix it?

The panel has failed to communicate with the central station. Call your service person for assistance.