Troubleshooting
Before Calling for Service
Check the following list to be sure a service call is necessary. Reviewing additional information on items to check may prevent an unneeded service call.
PROBLEM | POSSIBLE CAUSES |
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If nothing on the oven operates | • check for a blown circuit fuse or a tripped main circuit breaker. |
| • check if oven is properly connected to electric circuit in house. |
| • check that controls are set properly. |
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If the oven interior light does not work | • the light bulb is loose or defective. |
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If oven will not cook | • check that control panel was programmed correctly. |
| • check that door is firmly closed. |
| • check that Enter/Start Pad was touched. |
| • check that timer wasn’t started instead of a cook function. |
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If oven takes longer than normal to | • be sure the Power Level is programmed properly. |
cook or cooks too rapidly |
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If the time of day clock does not | • check that the power cord is fully inserted into the outlet receptacle. |
always keep correct time | • be sure the oven is the only appliance on the electrical circuit. |
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If food cooks unevenly | • be sure food is evenly shaped. |
| • be sure food is completely defrosted before cooking. |
| • check placement of aluminum foil strips used to prevent overcooking. |
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If food is undercooked | • check recipe to be sure all directions (amount, time, and power levels) were |
| correctly followed. |
| • be sure microwave oven is on a separate circuit. |
| • be sure food is completely defrosted before cooking. |
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If food is overcooked | • check recipe to be sure all directions (amount, power level, time, size of dish) |
| were followed. |
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If arcing (sparks) occur | • be sure microwavable dishes were used. |
| • be sure wire twist ties were not used. |
| • be sure oven was not operated when empty. |
| • make sure metal rack (if used) is properly installed on 4 supports. |
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If the display shows a time counting | • check that door is firmly closed. |
down but the oven is not cooking | • check that timer was not started instead of a cooking function. |
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Vent fan starts automatically | • If the temperature gets too hot around the microwave oven, the fan in the vent |
| hood will automatically turn on at the LEVEL 4 setting to cool the oven. It may |
| stay on up to an hour to cool the oven. |
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