Problem solving guide
The drum door cannot be opened by pressing the Door button
Problem | Remedy |
|
|
The machine is not | Insert the plug in the socket and switch on and / or |
connected to the | switch the machine on with the button. |
electricity supply and / or |
|
is not switched on. |
|
|
|
The safety lock has been | Deactivate the safety lock as described in |
activated. | "Changing the programme sequence - Safety lock". |
Access via a code has | Deactivate the code as described in the Settings |
been activated. | menu. |
|
|
Power cut. | Open the drum door as described in the next |
| section. |
The door was not | Press hard against the lock side of the drum door |
correctly engaged. | and then press the Door button. |
|
|
There is still water in the | Clean the drain filter and drain pump as described |
drum and the machine is | in the next section. |
unable to drain. |
|
The door cannot be | For safety reasons the drum door cannot be |
opened during or after | opened if the temperature is higher than 70°C. |
drying. | – Wait until the temperature is less than 70°C. |
| – Deactivate the Extended cool down time as |
| described in the Settings menu. |
|
|
For safety reasons the drum door cannot be opened if the suds temperature is higher than 55°C.
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