Minuteman UPS SNMP-32 Series user manual Troubleshooting, Problem

10. Troubleshooting

Problem:	The NMS cannot ping the SNMP-32 card.
Solution:	Make sure the network connection to the SNMP-32 card is good.
Solution:	Make sure the cable is in good condition.
Solution:	Make sure to set the Community String. Name the community with any lowercase name. A UPS
	monitors a designated community.
Solution:	Make sure to set the Manager Table.
Solution:	Make sure the Gateway is correct.
Solution:	Make sure to Save after the Setup Procedure.
Problem:	The internal SNMP-32 card will not communicate and the LEDs are not illuminated.
Solution:	Make sure the UPS is turned ON.
Solution:	Make sure this is not a scheduled shutdown.
Problem:	The external SNMP-32 card will not communicate and the LEDs are not illuminated.
Solution:	Make sure the UPS is turned ON.
Solution:	Make sure that the external power adaptor is plugged into the UPS.
Solution:	The power adaptor could be bad. Contact Tech Support.
Solution:	Make sure this is not a scheduled shutdown.
Problem:	The SNMP-32 card will not communicate and all of the LEDs are ON.
Solution:	There has been a collision of the packets. The SNMP-32 card needs to be reset. Press the reset button
	on the SNMP-32 card for ten seconds and then release the reset button.
Problem:	The user cannot change from one Web Page to the next.
Solution:	There has been a collision of the packets. The SNMP-32 card needs to be reset. Press the reset button
	on the SNMP-32 card for ten seconds and then release the reset button.
Problem:	I forgot my Supervisor’s name/password.
Solution:	The SNMP-32 card will need to be returned for repair. Contact Tech Support.

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