5320 IP Phone – User Guide
USING OTHER FEATURES
Certain features require access to a Superkey menu; therefore, a Superkey must be programmed to a key to access this menu. See PROGRAMING FEATURES ON YOUR KEYS for information on how to program a Superkey.
Account Codes
An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the account in the call records that your system generates. A forced account code is usually entered from another extension, enabling you to use features or make calls that the extension otherwise could not. If you want this feature enabled on your phone, ask your System Administrator.
To use Account Codes:
1.Lift the handset.
2.Dial the Account Code digits.
3.Press #.
To enter an Account Code during a call:
1.Press Superkey (must be programmed to a key).
2.Select Account Code.
3.Dial the Account Code digits.
4.Press the Save softkey.
5.Do one of the following:
∙For a verified account code, press the Yes key.
∙For a
ACD
If your phone is
To log in as an ACD agent:
1.Press Superkey.
2.Press Yes.
3.Enter your Agent ID, using the key pad.
4.Press Enter.
The text, LOGGED OUT disappears.
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